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Text in search bar is scrambled when typing

  • 4 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 Paul

pem79
pem79
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With the latest update to Firefox (116.0.1) typing anything in the search bar looks as though my keyboard is mapped to everything - every keypress does something different. This only affects Firefox, no other program behaves this way (Word, Excel, Discord, etc.).

Currently running Windows 10, AMD Ryzen 7 1800, DDR4 RAM, Malwarebytes, and ZoneAlarm Extreme Security version: 15.8.139.18543. Had to revert back to Firefox 113 to type this via downloading it via Edge.

With the latest update to Firefox (116.0.1) typing anything in the search bar looks as though my keyboard is mapped to everything - every keypress does something different. This only affects Firefox, no other program behaves this way (Word, Excel, Discord, etc.). Currently running Windows 10, AMD Ryzen 7 1800, DDR4 RAM, Malwarebytes, and ZoneAlarm Extreme Security version: 15.8.139.18543. Had to revert back to Firefox 113 to type this via downloading it via Edge.

被選擇的解決方法

Hi

Thank you for your patience while we have been looking into this issue. We have issued an update to Firefox that is expected to fix this problem. Please make sure that you have version 116.0.2 of Firefox installed on your device.

For help updating, please see: https://support.mozilla.org/en-US/kb/update-firefox-latest-release#

Thank you.

從原來的回覆中察看解決方案 👍 1

所有回覆 (4)

Paul
Paul
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Hi

I recommend that you update to the latest version of Firefox, but also check for any updates to ZoneAlarm.

We understand that there is an issue with ZoneAlarm which may be causing what you are seeing and that the ZoneAlarm team have released an update that should correct this.

pem79
pem79 提出問題者
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Paul said
Hi I recommend that you update to the latest version of Firefox, but also check for any updates to ZoneAlarm. We understand that there is an issue with ZoneAlarm which may be causing what you are seeing and that the ZoneAlarm team have released an update that should correct this.

I just force-updated ZoneAlarm and updated Firefox. The issue is still present. I disabled the anti-Keylogger in ZoneAlarm and that seems to be where the issue is stemming from. I hope there's a resolution soon between parties.

Paul
Paul
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I believe that ZoneAlarm is rolling out an update very soon that should resolve this issue.

Paul
Paul
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選擇的解決方法

Hi

Thank you for your patience while we have been looking into this issue. We have issued an update to Firefox that is expected to fix this problem. Please make sure that you have version 116.0.2 of Firefox installed on your device.

For help updating, please see: https://support.mozilla.org/en-US/kb/update-firefox-latest-release#

Thank you.