搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox freezes

  • 12 回覆
  • 0 有這個問題
  • 1 次檢視
  • 最近回覆由 zeroknight

more options

I have just reinstalled windows and then Firefox. If I click settings then a menu item it just freezes.

I have uninstalled and reinstalled.

Using Windows 11 Pro 22H2.

Any suggestions?

I have just reinstalled windows and then Firefox. If I click settings then a menu item it just freezes. I have uninstalled and reinstalled. Using Windows 11 Pro 22H2. Any suggestions?

所有回覆 (12)

more options

Hold down the Shift key when starting Firefox to see if it will work in Troubleshoot Mode.

more options

No still the same.

more options

Try rebooting in Windows Safe Mode with networking enabled.

more options

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

more options

Rebooting in safe mode the problem was still there.

Re creating a new profile. I have totally uninstalled with revo including all the bits left over and reinstalled.

Wouldn't that be as good as a new profile? I have no settings I wish to keep as I'm just reinstalling after aa windows reinstall.

more options

Try reinstalling the Visual C++ Redistributable.

more options

Anything in the Windows Event Viewer log ?

more options

zeroknight said

Hold down the Shift key when starting Firefox to see if it will work in Troubleshoot Mode.

Still the same.

more options

What version of Firefox does this happen with?

Are you able to visit about:third-party in the address bar and disable third-party modules?

more options

1 3rd part module: mdnsNSP.dll

Version 120.0.1 64bit

more options

I have just noticed it only freezes when I go to settings>bookmarks

more options

Try installing Firefox from the Microsoft Store and see if it behaves any differently.

Run the System File Checker tool:

sfc /scannow