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Reset PW Not Functioning

  • 6 回覆
  • 0 有這個問題
  • 1 次檢視
  • 最近回覆由 david

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I had to change my PW for my Apple email account. When I open Thunderbird v115.8.0 it prompts me to enter the new PW. I do so and Thunderbird just goes into a loop — Wrong PW, Enter New PW, Wrong PW, Enter New PW, etc.

Then I remove the email account from Thunderbird and attempt to add it new. I fill out "Setup Your Existing Email Address". Thunderbird then gives me the green dialog, "Configuration found in Mozilla ISP database". I click "Done" and then, "Unable to login at server. Prob wrong config, username, pw".

The username and pw are correct. I can add the account just fine on Apple's email client.

It seems to me Thunderbird is still "remembering" the old PW and trying to login with it. I did go to Preferences:Passwords to make sure the account and its PW wasn't listed there.

A few months ago I noted the exact same behavior with an Outlook account. I finally gave up on trying to use Thunderbird to access that account and am using the Apple email client for it.

I much prefer Thunderbird and send my little donation every year, so I hope there is a solution other than completely uninstalling Thunderbird and reinstalling.

Any thoughts?

Thanks so much.

I had to change my PW for my Apple email account. When I open Thunderbird v115.8.0 it prompts me to enter the new PW. I do so and Thunderbird just goes into a loop — Wrong PW, Enter New PW, Wrong PW, Enter New PW, etc. Then I remove the email account from Thunderbird and attempt to add it new. I fill out "Setup Your Existing Email Address". Thunderbird then gives me the green dialog, "Configuration found in Mozilla ISP database". I click "Done" and then, "Unable to login at server. Prob wrong config, username, pw". The username and pw are correct. I can add the account just fine on Apple's email client. It seems to me Thunderbird is still "remembering" the old PW and trying to login with it. I did go to Preferences:Passwords to make sure the account and its PW wasn't listed there. A few months ago I noted the exact same behavior with an Outlook account. I finally gave up on trying to use Thunderbird to access that account and am using the Apple email client for it. I much prefer Thunderbird and send my little donation every year, so I hope there is a solution other than completely uninstalling Thunderbird and reinstalling. Any thoughts? Thanks so much.

由 firefox1749 於 修改

被選擇的解決方法

所有回覆 (6)

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OOPS!

I kept saying Firefox. I meant to say Mozilla Thunderbird. Corrected.

-OP

由 firefox1749 於 修改

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Sounds to me like you have an antivirus program. Mac users are not used to the trouble they cause.

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So, Thunderbird doesn't play nice with antivirus programs but Mac OS Mail does? Sounds like a Thunderbird issue. Especially since prior to a couple of months ago I've always been able to enter a new PW for an account in Thunderbird.

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選擇的解決方法

This URL may be useful: https://support.apple.com/en-us/102654 for app password

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App specific PW did the trick.

Thanks so much, David!

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You are very welcome. :)