搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

I uninstalled Kaspersky and now I can't access gmail in firefox

more options

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspersky-labs.com, and it never loads. Kaspersky is no longer listed under my extensions, and I am not sure how to get this resolved so that I can access gmail again. Please help!

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspersky-labs.com, and it never loads. Kaspersky is no longer listed under my extensions, and I am not sure how to get this resolved so that I can access gmail again. Please help!

被選擇的解決方法

I had to log out of google and clear all cookies and site data for it, that fixed the problem.

從原來的回覆中察看解決方案 👍 0

所有回覆 (4)

more options

Check your Network -> Proxy settings.

有幫助嗎?

more options

TyDraniu said

Check your Network -> Proxy settings.

There were no specific proxy settings. I attempted disabling them, and detecting them automatically, I restarted after making each change and tried again, the issue persists.

有幫助嗎?

more options

If it helps, I think part of the issue is that my Kaspersky extension got removed when I uninstalled Kaspersky, as it no longer shows up on firefox, but I did not specifically remove it from firefox, it just happened as part of the uninstall. I think this issue is tied to that, because it worked fine when the extension was there, and it is clearly still trying to do something that it did when I had the Kaspersky extension, and I don't know how to get it to stop doing that.

有幫助嗎?

more options

選擇的解決方法

I had to log out of google and clear all cookies and site data for it, that fixed the problem.

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題