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Firefox Crashing Frequently

  • 11 回覆
  • 0 有這個問題
  • 最近回覆由 NoahSUMO

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Recently Firefox has been randomly crashing the past 3 weeks multiple times, Is anyone else having this odd issue ? I'll be watching a stream or youtube video and bam out of no where the Browser goes black for like 20 or 30 seconds then crashes. I sent in about 3 crash reports and wondering if the Firefox team is aware of this issue.

Recently Firefox has been randomly crashing the past 3 weeks multiple times, Is anyone else having this odd issue ? I'll be watching a stream or youtube video and bam out of no where the Browser goes black for like 20 or 30 seconds then crashes. I sent in about 3 crash reports and wondering if the Firefox team is aware of this issue.

所有回覆 (11)

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由 jonzn4SUSE 於 修改

有幫助嗎?

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jonzn4SUSE said

What OS? Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Windows 11 pro current version

有幫助嗎?

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Please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 3 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

有幫助嗎?

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What security software are you running? Try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

有幫助嗎?

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When entering About Crashes in the address bar and pressing enter it's only showing one crash instead of the multiple I've had. Literally had a crash 5 mins ago but it's not logged, Firefox crashes every day and it's so frustrating. Seems like the crashing is only happening on Youtube.

I forgot to mention that i am using uBlock Origin with the newest version.

bp-10686509-1091-40a5-967d-283830241110

TyDraniu said

Please follow the steps below to provide us crash IDs to help us learn more about your crash. The crash report is several pages of data. We need the report numbers to see the whole report.
  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 3 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Fx115aboutcrashes
Thank you for your help!

When entering Aboutcrashes in the address bar and pressing enter it's only showing one crash instead of the multiple I've had. Literally had a crash 5 mins ago but it's not logged, Firefox crashes every day and it's so frustrating. Seems like the crashing is only happening on Youtube.

I forgot to mention that i am using uBlock Origin with the newest version, I have uBlock disabled when on Youtube's website

bp-10686509-1091-40a5-967d-283830241110

有幫助嗎?

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jonzn4SUSE said

What security software are you running? Try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

What ever comes with Windows 11, Windows Defender AntiVirus.

有幫助嗎?

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有幫助嗎?

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jonzn4SUSE said

Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Yes, no crashes in Troubleshoot Mode.

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So what add-on is causing the issue?

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jonzn4SUSE said

So what add-on is causing the issue?

Ublock Origin

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Thanks alot for reporting this samarigil66.

I also checked & found you have uBlock Origin 1.60.0, released on Sep 26, 2024. Try updating that to the latest version, 1.61.0. It was released on Nov 5, 2024. I see a lot of new changes were added to it. It might fix the crashes on Youtube. So please let us know if it does.

Update uBlock Origin here: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/

Youtube is very aggressively blocking ad blockers. So this battle between uBlock Origin could get worse. But keep in mind if future crashes like this happen on Youtube, it could be due to uBlock Origin again.

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