Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

thunderbird beta problem

  • 6 回覆
  • 0 有這個問題
  • 10 次檢視
  • 最近回覆由 hs6666

more options

been running thunderbird beta for a while, regularily updating to latest beta

today started thunderbird and had the new setup popup

tried starting using thunderbird.exe -p and creating new profile then starting import wizard and pointing it to my original profile, import works, but again just get the new setup screen on restart

checked my profile, contains over 3gb of data, all files intact, i have almost a dozen acccunts setup in it from various providers

ver odd, any ideas please?

thanks

been running thunderbird beta for a while, regularily updating to latest beta today started thunderbird and had the new setup popup tried starting using thunderbird.exe -p and creating new profile then starting import wizard and pointing it to my original profile, import works, but again just get the new setup screen on restart checked my profile, contains over 3gb of data, all files intact, i have almost a dozen acccunts setup in it from various providers ver odd, any ideas please? thanks

所有回覆 (6)

more options

Open the profile folder file prefs.js in a text editor, with TB closed. Are the account details missing? If so, are there files like prefs-1.js, prefs-2.js,...?

https://support.mozilla.org/en-US/questions/1360261

有幫助嗎?

more options

hi, yes all files present, profile seems fully intact

i think i might just bite the bullet and move away from beta and go back to esr and just set all my accounts/pefs back up

but worrying this can happen

有幫助嗎?

more options

You should make regular profile backups anyway, or at least of the prefs.js file.

Rename the current (corrupted) prefs.js to prefs.old, rename the newest prefs-N.js to prefs.js, restart TB, and see if the original setup is displayed.

有幫助嗎?

more options

Is your full version number 128.4.3?

有幫助嗎?

more options

hs6666 said

hi, yes all files present, profile seems fully intact i think i might just bite the bullet and move away from beta and go back to esr and just set all my accounts/pefs back up but worrying this can happen

sfhowes said

Open the profile folder file prefs.js in a text editor, with TB closed. Are the account details missing? If so, are there files like prefs-1.js, prefs-2.js,...? https://support.mozilla.org/en-US/questions/1360261

I've just finished installing esr and this will now be my goto backup strategy :)

sfhowes said

You should make regular profile backups anyway, or at least of the prefs.js file. Rename the current (corrupted) prefs.js to prefs.old, rename the newest prefs-N.js to prefs.js, restart TB, and see if the original setup is displayed.

Hi,

I've installed esr and started redoing all my config slowly :)

I tried your advice and...

1) installed thunderbird beta on another pc

2) copied over my old thunderbird folder from appdata/roaming to same location on pc were i installed the beta

3) changed the prefs-2.js folder to prefs js, (noticed it was about 80k, whilst the original prefs.js was quite small)

4) started thunderbird using p option and chose the my faulty "beta profile"

Unfortunantly result is the same, new setup account "wizard"

Postitive side is having to setup from scratch, although a pain, has resulted in a lot faster smoother thunderbird experience, so something good came out of it

I will follow your advice now and make a backup of the profiles folder occasionally

由 hs6666 於 修改

有幫助嗎?

more options

Wayne Mery said

Is your full version number 128.4.3?

hi, always been running the latest beta as/when it came out, not sure what version i was running when it crashed since i have removed it and replaced it with esr

由 hs6666 於 修改

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題