Emails disappearing - HELP!
I have only been using Thunderbird since I got a new laptop early in November 2024.
I have just noticed today that all emails older than 14 days have vanished from my inbox! Also, some (but strangely, not all) older mails have vanished from various sub-folders I set up.
I searched the forum, but the answers I found relate to a setting that I do not have in Thunderbird.
I am using Sky email, which is an IMAP server. On my old laptop I used Outlook 2010 and old emails NEVER disappeared - when I look at it now, I can see all the mails which have vanished on Thunderbird. So I know they are still on the server.
Please help! Thanks, Mark.
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I'm running a POP3 account but you may have a similar settings. Go to Hamburger icon (top right)/Account settings/Server Settings (under the relevant account/Server Settings (right) What do you have 'Leave Messages On Server' set to?
If this is an IMAP account, where Thunderbird should be showing the mail that's on the server, it sounds like an index corruption issue to me, except for the fact that multiple folders appear to be affected, but let's try this easy troubleshooting procedure anyway, just in case. Right-click on the folder that has the problem, choose Properties, then click the Repair Folder button.
frisée said
I'm running a POP3 account but you may have a similar settings. Go to Hamburger icon (top right)/Account settings/Server Settings (under the relevant account/Server Settings (right) What do you have 'Leave Messages On Server' set to?
I don't see that setting anywhere!
Cheers.
DavidGG said
If this is an IMAP account, where Thunderbird should be showing the mail that's on the server, it sounds like an index corruption issue to me, except for the fact that multiple folders appear to be affected, but let's try this easy troubleshooting procedure anyway, just in case. Right-click on the folder that has the problem, choose Properties, then click the Repair Folder button.
Thanks - but that didn't do anything.
Mark.
Choose Folder Pane Header under View > Folder in the menu bar, if not already ticked, to make that pane visible. Click on the 3-dots menu at the right of that pane and choose Show Total Message Count if not ticked. Note the total number of messages in the folder shown there.
Now, choose Message List Header under View > Layout if not already ticked and note the number of messages shown there.
Are the two numbers the same? Are they the same as the number of messages shown in Thunderbird or as the number of messages on the server?