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I have lost all my Local Folders

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  • 1 有這個問題
  • 36 次檢視
  • 最近回覆由 david

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All my Local Folders have disappeared

有幫助嗎?

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In the menu bar, choose View > Folders > Folder Pane Header if not already ticked, to make that visible. Then, click on the '···' button to the right of the '+ New Message' button in that pane to display a list of options. One of the options available there near the bottom should be Hide Local Folders, which you have probably ticked, select it to untick it and make the Local Folders appear in the folder pane.

The following article shows the Folder Pane Header and explains the options available there:

https://support.mozilla.org/kb/new-thunderbird-115-supernova#w_look-and-feel-improvements-new-message-button-get-messages-folder-pane-options-meatball-menu

有幫助嗎?

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Done all that. Hide Local Folders was not ticked but still no Local Folders??

This happened when my PC did an update I think.

有幫助嗎?

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Ah! The following article may be relevant to you then, although I would expect other things to be missing if that was the case…

https://support.mozilla.org/kb/recover-user-data-missing-after-thunderbird-update

有幫助嗎?

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Yes. My Address Book is missing also.

有幫助嗎?

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Followed the link. No joy.

有幫助嗎?

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In TB go to Help > Troubleshooting Information > Profile Folder > Open Folder... then quit TB. In the profile folder open the "Mail" subfolder and make a screen shot of its contents. Do you have a backup copy of the profile folder?

有幫助嗎?

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I don't think I have backup. Not sure how to do that.

有幫助嗎?

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here is the info in brief steps:

BACKUP

  1. ensure thunderbird is not running
  2. enter %appdata% in search window on task bar and press Enter key
  3. this should open windows file explorer in Appdata\roaming folder
  4. highlight the Thunderbird folder and copy to external media

RESTORE

  1. ensure thunderbird is installed and NOT running
  2. enter %appdata% in search window on task bar and press Enter key
  3. you should be in Appdata\roaming folder , copy&paste the exported Thunderbird folder there. This may prompt to overwrite an existing folder of same name. allow it
  4. start thunderbird and all should be there

有幫助嗎?

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Done all that. No joy.

有幫助嗎?

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To do a screenshot, there is a neat little FREE utility at https://portableapps.com/apps/graphics_pictures/fscportable Doing a screenshot as recommended above will help, as will a screenshot of the profile folder (c:\users\<yourid>\appdata\roaming\thunerbird\profile

有幫助嗎?

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