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email appears ok on screen but printout is in anything but english just "gibberish"

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I use Earthlink web mail. When I go to print the message or attachment, which appears ok on the screen, the printout has English letters but no English words are created. It's "gibberish". Anyone know what the problem is? Earthlink support says that it's a Firefox issue!

I use Earthlink web mail. When I go to print the message or attachment, which appears ok on the screen, the printout has English letters but no English words are created. It's "gibberish". Anyone know what the problem is? Earthlink support says that it's a Firefox issue!

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