搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Not able to install firefox updates

  • 3 回覆
  • 9 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

more options

I downloaded new firefox updates, but not able to install them. I followed following steps. 1. Check if no instance of firefox is running in task manager 2. Lunch Firefox as administrator. 3. Click Yes 4. It starts installing. 5. Throws an error that multiple instance of firefox running. 6. Tried this couple of times but of no use. Every time same error. 7. No crash dumps created.

I downloaded new firefox updates, but not able to install them. I followed following steps. 1. Check if no instance of firefox is running in task manager 2. Lunch Firefox as administrator. 3. Click Yes 4. It starts installing. 5. Throws an error that multiple instance of firefox running. 6. Tried this couple of times but of no use. Every time same error. 7. No crash dumps created.

被選擇的解決方法

Do a clean (re-)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • http://www.mozilla.com/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You do not need to create a new profile, that is not necessary for this issue


Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

從原來的回覆中察看解決方案 👍 1

所有回覆 (3)

more options

選擇的解決方法

Do a clean (re-)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • http://www.mozilla.com/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You do not need to create a new profile, that is not necessary for this issue


Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

more options

Thanks Cor-el..