We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox update is not recognized

more options

This is my second attempt to contact you about this issue. The update to Firefox is not being recognized. When I click "About Firefox", I am given the information that I have 5.0. However, your own site does not recognize it when I attempt to download add-ons that require anything higher than 3.0. The information your site collects on my browser (shown to me below this box when I click "Show details") says that I am using 3.0. I tried to download something from another website that won't allow because it requires an up to date version of Firefox. Please assist me!

This is my second attempt to contact you about this issue. The update to Firefox is not being recognized. When I click "About Firefox", I am given the information that I have 5.0. However, your own site does not recognize it when I attempt to download add-ons that require anything higher than 3.0. The information your site collects on my browser (shown to me below this box when I click "Show details") says that I am using 3.0. I tried to download something from another website that won't allow because it requires an up to date version of Firefox. Please assist me!

所有回覆 (1)

more options