搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

FireFox says something is preventing it from updating. When I try manual update, SuperAntiSpyware blocks it. What is this?

  • 3 回覆
  • 1 有這個問題
  • 8 次檢視
  • 最近回覆由 cor-el

more options

I have been getting messages that "something if preventing FireFox from updating". I tried to download and install the latest version, but Superantispyware flagged the file as containing a trojan.

I have been getting messages that "something if preventing FireFox from updating". I tried to download and install the latest version, but Superantispyware flagged the file as containing a trojan.

所有回覆 (3)

more options

You already have the latest Firefox 5.0.1 version according to the user agent.

  • Help > About Firefox
  • Help > Troubleshooting Information
more options

Well that's just fine, but why am I getting the messages? And why did Superantispyware identify the update (that I apparently don't need) as containing a Trojan? I am staying with Chrome until I can figure this out. I don't like warnings like the one I cited above when they are terse and useless.

Thanks so much for your reply though. If anyone else has a clue, let me know what's up.

more options

If files already have been downloaded then remove the files in the updates and updates\0 folder.
You can delete active-update.xml and updates.xml as well if present.

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)