Im not sure what other details I can give you, that would be pertinent. email me and ask me what you will .. and Ill be happy to oblige you. But having suggested Firefox to many of my clients (I owned a Computer Sales and Service (STORE - not a basement operation) for over 15 yrs and even on our New Computers, FIREFOX is what we installed and recommended! Many of my old clients now (Had to close the business last year due to a number of factors) call me at home and are asking me the same question. Why wont my ADD-ONS work with Firefox. Firefox tells me to Upgrade to the new one, and suddenly we cant get .... (their add ons) to work. I know Kaspersky was another product we sold a lot of, so their password managers are no longer working properly. More specifically their AUTO FILL function will not load when a new web page is loaded, thus the person can not access their bank acct, etc ... as they were dependent on Kaspersky to do all the remembering for them!