After using Firefox to open and log on to hotmail, I cannot open the Inbox in hotmail. This is occurring on two different computers. Please advise. I can get the inbox using Internet Explorer.
After using Firefox to open and log on to Hotmail, I cannot open the Inbox in Hotmail. This is occurring on two different computers. Please advise. I can get the inbox after using Internet Explorer to open Hotmail.
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-> Clear Cookies & Cache
-> Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Also try the suggestions mentioned in the following articles:
Check and tell if its working.
Plugins Updates
-> Your Flash plugin is quite older. You need to update it.
- Adobe Flash Player 11.0.1.152 (3.59 MB)
- http://get.adobe.com/flashplayer/
-> Your Java plugin is quite older. You need to update it.
- Java Version 6 Update 29
- http://java.com/en/download/index.jsp
- Use the Java plugin to view interactive content on websites
-> Update All your Firefox Plugins
When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)
My mom had this problem, but it didn't occur on my computer. I upgraded her from version 3.x to v8 but it didn't help.
By going through the troubleshooting steps listed above (thanks mha007!), I narrowed it down to the Adblock Plus extension. However, that seemed weird since we both have it installed, so I dug a little deeper and within the Adblock Plus Preferences (under the Tools menu in Firefox), she had an exception for http://bl165w.blu165.mail.live.com/default.aspx (or something like that). I unchecked that and it's back to normal for mom.
She owes me dinner or chocolate chip cookies (or both).
Hope this provides a fix for others as well!