Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Am not able to install any add-ons in Firefox 11 and the suggested fixes here don't seem to work. Any suggestions?

  • 2 回覆
  • 11 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

BonaireDiver
BonaireDiver
more options

Installed Firefox 11 and no add-ons display. Tried to install Autofill Forms and I get the message "There was an error installing AutoFill Forms. Try Again" Same for any other add-on. Also running Norton 360V6 and can't even see Norton Toolbar. Have uninstalled and reinstalled both Firefox and 360 (the latter using Norton Removal Tool). Do not have this problem with Internet Explorer or with Firefox 11 on my other computers. Just this one. Plugins from an earlier version of Firefox show up, but not any Add-Ons.

Installed Firefox 11 and no add-ons display. Tried to install Autofill Forms and I get the message "There was an error installing AutoFill Forms. Try Again" Same for any other add-on. Also running Norton 360V6 and can't even see Norton Toolbar. Have uninstalled and reinstalled both Firefox and 360 (the latter using Norton Removal Tool). Do not have this problem with Internet Explorer or with Firefox 11 on my other computers. Just this one. Plugins from an earlier version of Firefox show up, but not any Add-Ons.

被選擇的解決方法

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to do a compatibility check or see if there is a compatibility update available.

從原來的回覆中察看解決方案 👍 1

所有回覆 (2)

Andrew
Andrew
  • Moderator
more options

Maybe try the Troubleshoot and diagnose Firefox problems article first?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

選擇的解決方法

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to do a compatibility check or see if there is a compatibility update available.