Possibly caused by Norton Confidential if the crashes have coFFPlgn.dll in the signature..

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website.

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Submitted Crash Reports Report ID Date Submitted

bp-35c09533-b4f2-4595-ad62-cae612130116 1/16/2013 10:00 AM
bp-d3c61272-5d96-4548-8d4f-d95b42130116 1/15/2013 7:47 PM
bp-cb15e849-39f1-4ba8-a245-c00842130116 1/15/2013 7:44 PM
bp-2ea5ce08-24e4-47f7-b96a-a20932130116 1/15/2013 7:32 PM
bp-e559de98-f10d-4019-b721-31e5e2130116 1/15/2013 7:32 PM
bp-82743207-27e1-4fb2-ad4a-d0bd32130116 1/15/2013 7:20 PM
bp-76af1232-47fa-46aa-b8fb-330f32130116 1/15/2013 7:20 PM
bp-c555b0ba-6d74-4b32-94b8-b03d92130115 1/14/2013 7:57 PM
bp-c65cb85f-bfed-4a90-8f43-e60002130114 1/14/2013 1:15 PM
bp-4aef862f-feaf-4a78-9f62-f800b2130114 1/14/2013 9:23 AM
bp-406a6fb0-084f-47f2-84ca-6bc8c2130114 1/14/2013 9:07 AM
bp-d0a37fed-4fa7-4378-8db0-9817a2130114 1/14/2013 8:30 AM
bp-8ce046f3-f580-4c7f-bc13-42b6c2130113 1/13/2013 2:15 PM
bp-35535693-0b91-4ee2-b9af-2d1d32130113 1/13/2013 2:10 PM
bp-4fdab5f4-d1a6-4bd3-9a75-4ae2b2130113 1/13/2013 1:51 PM
bp-ed58339f-dbc0-419f-9977-f8f0f2130113 1/13/2013 1:37 PM
bp-59686c98-7a9a-4f60-a618-480e92130113 1/13/2013 1:36 PM
bp-8d75c77c-9ec4-4429-93cf-b7a6c2130113 1/13/2013 1:36 PM
bp-b2a0afd7-8a4c-47f8-a988-31cdc2130113 1/13/2013 1:35 PM
bp-2b07e1bb-1b6f-4fee-9f03-81f602130113 1/12/2013 8:45 PM
bp-d06854a5-c51f-48e1-9d77-343552130112 1/12/2013 6:10 PM
bp-8ba3dc92-e68b-4271-8691-69d352130112 1/12/2013 6:07 PM
bp-a9b24f3e-32f1-4c18-ae7c-5f6352130112 1/12/2013 6:06 PM
8772895c-e5af-45bc-818e-1dae73ca1bb1 1/5/2013 2:12 PM
a2d05c71-8d9b-4176-92a5-434327528654 1/5/2013 2:12 PM
bp-24eec25d-fb1d-4504-bacb-9a7202130104 1/4/2013 10:37 AM
d2fe0cd2-1209-4352-9db2-7a50500bcfec 1/4/2013 10:37 AM
d59796f1-5438-49d5-b46f-55299c962a31 1/3/2013 10:51 AM
b23fb0e1-5e04-40ff-b599-1f59aee22614 1/3/2013 10:51 AM
bp-58d1a05a-4ff8-4f08-848d-43d6f2130103 1/3/2013 10:50 AM
2883623f-a110-4f1e-9bea-08d67854e526 1/3/2013 10:43 AM
bp-83e803a8-6e95-4393-ba76-8da242121129 11/29/2012 5:39 PM

These are all the crash report IDs. Many of them do have bp at the front. How can I fix this? I disabled the Norton toolbar, but still having problems. I do not want to disable Norton, leaving my comp. at risk. Thanks for your quick reply! Vera

This is a problem with Norton Confidential because the crashes have coFFPlgn.dll in the crash signature ([@ coffplgn.dll@0x3714 ]).

• https://crash-stats.mozilla.com/report/index/35c09533-b4f2-4595-ad62-cae612130116

So you will have to disable this Norton component for Firefox until Norton fixes this with an update

• bug 783369 - Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll)

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)