video does not play. I have tried numerous solutions from this website. How do I start all over? What programs do I need to uninstall/install?
Whether its YouTube or Hulu, the screen just stay black. I have tried most of the solutions on the Firefox help website. I want to erase Firefox and all of its supporting programs, and start fresh. Can you give me a list? RealTime, Flash, etc. Thanks a lot.
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hello, in the past there have been reports that real player is interfering with flash videos. please try updating realplayer or uninstalling the software.
Please Update to the latest Firefox 20.0.x version.
- Help > About Firefox
- https://support.mozilla.org/kb/update-firefox-latest-version
- https://support.mozilla.org/kb/Updating+Firefox
The Firefox Firefox 17.0 version that you currently run is no longer supported with security updates
You can also check for extensions or other plugin that are interfering.
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
- https://support.mozilla.org/kb/Troubleshooting+plugins
You can check for problems with current Flash plugin versions and try these:
- disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
- disable hardware acceleration in the Flash plugin
Nope. I uninstalled the program & still get the black screen.
Still not working. I now have the latest Firefox & the latest Flash. Still a black screen. RealPlayer has been removed, also.
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.