Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

"Profile is missing or corrupted." Will not start again even with fresh install.

  • 1 回覆
  • 9 有這個問題
  • 10 次檢視
  • 最近回覆由 ideato

more options

Apparently after some kind of crash, whenever I start Firefox I receive an error message saying "Profile is missing or corrupted. Cannot be loaded" or something like that. The information about loading the Profile Manager does no good, since it presumes you can already start Firefox. It is not even allowing me to create a new profile, and downloading a new version of Firefox does not work either.

Apparently after some kind of crash, whenever I start Firefox I receive an error message saying "Profile is missing or corrupted. Cannot be loaded" or something like that. The information about loading the Profile Manager does no good, since it presumes you can already start Firefox. It is not even allowing me to create a new profile, and downloading a new version of Firefox does not work either.

所有回覆 (1)

more options

Hello tomreedtoon,

try to delete the profiles.ini file to force firefox to create a new profile, the profiles.ini file exist in firefox profile folder path

for your windows use "Start > Run" (or press "Windows key+R" to open the Run box) and type :

%APPDATA%\Mozilla\Firefox

and click "OK" to quickly open the appropriate folder

when the new profile created (after you delete the profiles.ini folder) then see:

Recovering important data from an old profile

Transferring data to a new profile - Firefox


thank you