I have reset Firefox, followed all the various instructions for ALL the faults and it is STILL not working properly !
Various problems : Firefox crashing, missing toolbar, bookmarks disappeared (reset and now they won't work at all) , cannot set homepage again (despite following all instructions), shockwave flash constantly unresponsive (again, all instructions followed and no change), Firefox especially slow in facebook, sound volume keeps switching itself off. I have gone through each problem with all the suggested "fixes" AND reset Firefox, but it is worse now than before ! Just about had enough.
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Delete the localstore.rdf and places.sqlite files in the profile folder.
MAKE SURE FIREFOX IS CLOSED DURING THIS OPERATION.
Thank you.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
You can check for problems with current Flash plugin versions and try these:
- disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin