Hi worthy,<br /> Sorry you are having problems. See if any of the linked articles help, and post back with replies to my questions please. Installing a plugin involves installing something in your Windows Operating System. Check that you * Do not have any security related software that may be blocking this. * That you have the correct type of Adobe Flash for installing on Firefox. * Note that Flash Player will need installing separately on Internet Explorer (IE) **Have you already done that ? **Does FlashPlayer work ok on IE ? * Please also paste into your reply the exact error messages you are getting, or attach screenshots **[[How to make screenshots]] **[[How do I create a screenshot of my problem?]] * Have you actually got FlashPlayer listed in your Addons ?<br />You apparently did not have when this message was posted. *If you get messages top left by the location bar when trying to use Flash Player click them to allow FlashPlayer to work See also *[[Install the Flash plugin to view videos, animations and games]] *[[Flash Plugin - Keep it up to date and troubleshoot problems]] * To test separately IE & Firefox navigate to http://www.adobe.com/software/flash/about/