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I can't read my old emails, they are blank; how to fix that?

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  • 2 有這個問題
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  • 最近回覆由 christ1

ekaterinafomina
ekaterinafomina
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I tried to open one of my old emails (received in 2013). It was shown in the Inbox folder, but when I tried to open it, it was just blank. I checked other addresses, it was the same. Also I couldn't delete emails which I didn't need. Now I installed the new version of Mozilla. Now I can delete what I want to delete. But I still can't read my old emails, though I really need some of them. I use Windows 7. No options were changed. How to fix that? Thank you very much!

I tried to open one of my old emails (received in 2013). It was shown in the Inbox folder, but when I tried to open it, it was just blank. I checked other addresses, it was the same. Also I couldn't delete emails which I didn't need. Now I installed the new version of Mozilla. Now I can delete what I want to delete. But I still can't read my old emails, though I really need some of them. I use Windows 7. No options were changed. How to fix that? Thank you very much!

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christ1
christ1
  • Top 25 Contributor
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Most likely your Inbox file is corrupted. Typically this is the result of anti-virus s/w making changes to Thunderbird mail files.

Inbox is most susceptible to corruption, so you shouldn't accumulate messages in Inbox.

Try to rebuild the index file of Inbox.
Right-click Inbox - Properties - Repair Folder 

If that doesn't fix the problem your best bet is to restore a recent backup of your profile folder.