[Attn Admin] How the community can reach an Admin and when you might want to

FAQs for how to reach Mozilla Support Staff/Administrators. (See also Meet the Team.)

You can add a new post in one of the contributor forums with Attn:Admin in the title.

Use Cases for Attn:Admin

1. A user cannot login to their account
2. A user cannot receive email confirmations / A user can't verify her email account
3. An escalated thread needs attention from a developer (#escalate)
4. The site goes down and we need to contact #webops
5. A user is spamming the forum and needs to be warned and/or banned
6. A user is reaching the limit on the amount of messages that they can post in a day

Tasks that Admins Can Do

1. Add an announcement to the forum by locale
2. A new version of Firefox needs to be added so that the tags for new questions are accurate
3. Adding a new badge or award to a user's profile
4. A new group profile needs to be created or changed
5. AAQ needs to be added for a new locale when you open a new forum
6. A new moderator or reviewer needs to be added to the group for the right permissions
7. A tag needs to be removed or added from the existence in the forum
8. The frequency of the Survey is too high, we can change the % of users that it goes to
9. Google analytic request
10. User profile is requested to be removed by a user that no longer wants their name or email in our db.
11. A new redirect needs to be added
12. A new kb or forum needs to be opened up or closed
13. Add a user to the trusted contributors group

Previous examples:

1. How to un-archive a thread? This cannot be done
2. Community Members bad mouthing Firefox, please do not do this
3. Can I do something that does not exist on the forum or I do not know how to do this new innovative idea
4. Another person is posting in the same thread I am posting in, what do I do?
5. How can I change my username? This cannot be done without developer resources
6. How can I become white-listed?
7. I am having trouble doing <this regular action I could take in the past>
8. Threats and bad language, user has been banned and deactivated several times?
9. 500 error for a page that should not have been deleted
10. Contributor forum discussion thread

Use [attn:admin] where something is particularly important to a user or community member

1. Policy Discussions
2. Advice
3. Channels for Admins
4. Matrix
5. Scheduled meetings [Link to Contributor Forums - "What's happening this week?"]
6. Bugs in bugzilla.mozilla.org
7. Posted etherpads or Google Document links
8. trello board public comments