Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My old data doesn't seem to sync after Windows reinstallation

  • Akukho zimpendulo
  • 0 zinale nkinga
more options

Hi!

I've been a Firefox user ever since I've had an internet connection (probably around 2008). Whenever I would do a clean Windows installation every 1 or 2 years, I remember I would have my passwords, history, and extensions synced. Today I performed a clean reinstall again after maybe 2 years and I don't have any of my old history, passwords, extensions.

I'm a bit desperate, I have really important stuff saved over the years. I use Tree Style Tabs and I've customized my browser client to fit my needs and it was perfect, but I seem to have lost everything and I don't know what happened. It didn't even cross my mind something like this would happen.

Is there anything I can do? I have old emails from 2018 and 2021 from Firefox Accounts which show I used the same email.

Today when I tried to log-in into Firefox Accounts from inside the browser (button at the top right corner) it seemed that none of my passwords worked, so I clicked the "Forgot email" password and set-up a better one, but once logged in there was no sync with the old data I had. Then I thought maybe I had the wrong account so I logged in with my Google/Gmail account but there was nothing there as well.

Is there something I can do? I really need my old history, passwords, extensions, etc. Especially now as I'm graduating from University and I have important events coming up.

And no, I don't have any local profiles any more since I did a full, clean reinstall on my primary SSD. But I remember I've never used local profiles, everything would sync up again once I logged in. Maybe forgetting and resetting my password logged out my previous session and I lost it forever?

I hope you can help me sort this out.

Thank you for your time!

Hi! I've been a Firefox user ever since I've had an internet connection (probably around 2008). Whenever I would do a clean Windows installation every 1 or 2 years, I remember I would have my passwords, history, and extensions synced. Today I performed a clean reinstall again after maybe 2 years and I don't have any of my old history, passwords, extensions. I'm a bit desperate, I have really important stuff saved over the years. I use Tree Style Tabs and I've customized my browser client to fit my needs and it was perfect, but I seem to have lost everything and I don't know what happened. It didn't even cross my mind something like this would happen. Is there anything I can do? I have old emails from 2018 and 2021 from Firefox Accounts which show I used the same email. Today when I tried to log-in into Firefox Accounts from inside the browser (button at the top right corner) it seemed that none of my passwords worked, so I clicked the "Forgot email" password and set-up a better one, but once logged in there was no sync with the old data I had. Then I thought maybe I had the wrong account so I logged in with my Google/Gmail account but there was nothing there as well. Is there something I can do? I really need my old history, passwords, extensions, etc. Especially now as I'm graduating from University and I have important events coming up. And no, I don't have any local profiles any more since I did a full, clean reinstall on my primary SSD. But I remember I've never used local profiles, everything would sync up again once I logged in. Maybe forgetting and resetting my password logged out my previous session and I lost it forever? I hope you can help me sort this out. Thank you for your time!

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.