Firefox already running

I keep getting the error message: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." I have tried to close … (funda kabanzi)

I keep getting the error message: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." I have tried to close it using Task Manager as recommended in the help article, with no success. I have uninstalled it and even run the refresh instead of removing it, but still nothing. This is the second computer I am receiving this error message on, so any suggestions? FT

Asked by Fred Tomsett 8 imizuzu edlule

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{ "securitySoftware": { "registeredAntiVirus": "Microsoft Defender Antivirus", "registeredAntiSpyware": "", "registeredFirewall": "Windows Firewall" }, "envi… (funda kabanzi)

{

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   "registeredAntiVirus": "Microsoft Defender Antivirus",
   "registeredAntiSpyware": "",
   "registeredFirewall": "Windows Firewall"
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   "MOZ_CRASHREPORTER_EVENTS_DIRECTORY": "C:\\Users\\DELL\\AppData\\Roaming\\Mozilla\\Firefox\\Profiles\\4h9u74qb.default-release\\crashes\\events",
   "MOZ_CRASHREPORTER_PING_DIRECTORY": "C:\\Users\\DELL\\AppData\\Roaming\\Mozilla\\Firefox\\Pending Pings",
   "MOZ_CRASHREPORTER_RESTART_ARG_1": "-osint",
   "MOZ_CRASHREPORTER_RESTART_ARG_2": "-url",
   "MOZ_CRASHREPORTER_RESTART_ARG_3": "https://go.microsoft.com/fwlink/?LinkId=616109",
   "MOZ_CRASHREPORTER_STRINGS_OVERRIDE": "C:\\Program Files\\WindowsApps\\Mozilla.Firefox_135.0.1.0_x64__n80bbvh6b1yt2\\VFS\\ProgramFiles\\Firefox Package Root\\browser\\crashreporter-override.ini"
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 "lockedPreferences": {
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 },
 "media": {
   "currentAudioBackend": "wasapi",
   "currentMaxAudioChannels": 8,
   "currentPreferredSampleRate": 48000,
   "audioOutputDevices": [
     {
       "name": "Speakers/Headphones (Realtek(R) Audio)",
       "groupId": "INTELAUDIO\\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_102808B6&REV_1000\\4&30ec7d4a&0&0001",
       "vendor": "",
       "type": 2,
       "state": 2,
       "preferred": 7,
       "supportedFormat": 4112,
       "defaultFormat": 4096,
       "maxChannels": 2,
       "defaultRate": 48000,
       "maxRate": 48000,
       "minRate": 48000,
       "maxLatency": 480,
       "minLatency": 144
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   ],
   "audioInputDevices": [
     {
       "name": "Jack Mic (Realtek(R) Audio)",
       "groupId": "INTELAUDIO\\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_102808B6&REV_1000\\4&30ec7d4a&0&0001",
       "vendor": "",
       "type": 1,
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       "defaultRate": 48000,
       "maxRate": 48000,
       "minRate": 48000,
       "maxLatency": 0,
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     {
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       "groupId": "INTELAUDIO\\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_102808B6&REV_1000\\4&30ec7d4a&0&0001",
       "vendor": "",
       "type": 1,
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       "preferred": 7,
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       "defaultRate": 48000,
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   "codecSupportInfo": "H264 SW HW\nVP9 SW HW\nVP8 SW HW\nAV1 SW LACK_OF_EXTENSION\nHEVC NONE\nAAC SW\nMP3 SW\nOpus SW\nVorbis SW\nFLAC SW\nWave SW"
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 "accessibility": {
   "isActive": true,
   "forceDisabled": 0,
   "instantiator": "UNKNOWN|"
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 "startupCache": {
   "DiskCachePath": "C:\\Users\\DELL\\AppData\\Local\\Mozilla\\Firefox\\Profiles\\4h9u74qb.default-release\\startupCache\\startupCache.8.little",
   "IgnoreDiskCache": false,
   "FoundDiskCacheOnInit": false,
   "WroteToDiskCache": true
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 "libraryVersions": {
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     "version": "4.36"
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     "available": [
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     "supported": [
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     "regionalPrefs": [
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     "regionalPrefsLocales": [
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 "contentAnalysis": {
   "active": false
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 "sandbox": {
   "contentSandboxLevel": 8,
   "effectiveContentSandboxLevel": 8,
   "contentWin32kLockdownState": "Win32k Lockdown enabled -- default value is true",
   "supportSandboxGpuLevel": 1
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 "remoteAgent": {
   "running": false,
   "url": ""
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 "graphics": {
   "desktopEnvironment": "",
   "numTotalWindows": 4,
   "numAcceleratedWindows": 4,
   "windowLayerManagerType": "WebRender",
   "windowLayerManagerRemote": true,
   "graphicsDevicePixelRatios": [
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   "adapterVendorID": "0x8086",
   "adapterDeviceID": "0x3ea0",
   "adapterSubsysID": "08b61028",
   "adapterRAM": 0,
   "adapterDrivers": "igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32",
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   "driverVersion": "31.0.101.2130",
   "driverDate": "8-13-2024",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterSubsysID2": "",
   "adapterRAM2": 0,
   "adapterDrivers2": "",
   "driverVendor2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": true,
   "directWriteVersion": "10.0.19041.5438",
   "clearTypeParameters": "Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ",
   "targetFrameRate": 60,
   "supportFontDetermination": "Windows Platform",
   "direct2DEnabledMessage": {
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     "AzureCanvasBackend": "skia",
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                             "string_id": "multi-cta-fox-doodle-title",
                             "fontWeight": 590,
                             "marginBlock": "-16px 0",
                             "letterSpacing": 0,
                             "paddingInline": "24px"
                           },
                           "subtitle": {
                             "fontSize": "13px",
                             "string_id": "multi-cta-fox-doodle-quick-reminder-subtitle",
                             "textAlign": "center",
                             "lineHeight": "1.4",
                             "marginBlock": "8px 24px",
                             "letterSpacing": 0,
                             "paddingInline": "24px"
                           },
                           "dismiss_button": {
                             "action": {
                               "navigate": true
                             }
                           },
                           "primary_button": {
                             "label": {
                               "string_id": "mr2022-onboarding-gratitude-secondary-button-label"
                             },
                             "action": {
                               "data": {
                                 "actions": []
                               },
                               "type": "MULTI_ACTION",
                               "navigate": true,
                               "collectSelect": true
                             }
                           }
                         }
                       }
                     ],
                     "backdrop": "transparent",
                     "template": "multistage",
                     "transitions": true
                   },
                   "trigger": {
                     "id": "defaultBrowserCheck"
                   },
                   "priority": 2,
                   "template": "spotlight",
                   "frequency": {
                     "lifetime": 2
                   },
                   "targeting": "doesAppNeedPin && isMSIX && os.isWindows && os.windowsVersion >= 10.0 && os.windowsBuildNumber >= 18362 && source == 'startup' && !isMajorUpgrade && !activeNotifications && !isDefaultBrowser && !willShowDefaultPrompt && previousSessionEnd && userPrefs.cfrFeatures == true && (currentDate|date - profileAgeCreated|date) / 86400000 >= 28",
                   "_nimbusFeature": "spotlight"
                 },
                 {
                   "id": "TAIL_FOX_SET_DEFAULT",
                   "groups": [
                     "eco"
                   ],
                   "content": {
                     "id": "TAIL_FOX_SET_DEFAULT_CONTENT",
                     "screens": [
                       {
                         "id": "TAIL_FOX_SET_DEFAULT_SCREEN",
                         "content": {
                           "logo": {
                             "height": "140px",
                             "imageURL": "https://firefox-settings-attachments.cdn.mozilla.net/main-workspace/ms-images/92de1223-159b-4c2c-83bb-38e5ab767900.png",
                             "reducedMotionImageURL": "https://firefox-settings-attachments.cdn.mozilla.net/main-workspace/ms-images/92de1223-159b-4c2c-83bb-38e5ab767900.png"
                           },
                           "title": {
                             "fontSize": "22px",
                             "string_id": "tail-fox-spotlight-title",
                             "fontWeight": 590,
                             "paddingBlock": "4px 0",
                             "letterSpacing": 0,
                             "paddingInline": "24px"
                           },
                           "subtitle": {
                             "fontSize": "15px",
                             "string_id": "tail-fox-spotlight-subtitle",
                             "lineHeight": "1.4",
                             "marginBlock": "8px 16px",
                             "letterSpacing": 0,
                             "paddingInline": "24px"
                           },
                           "dismiss_button": {
                             "action": {
                               "navigate": true
                             }
                           },
                           "primary_button": {
                             "label": {
                               "string_id": "tail-fox-spotlight-primary-button",
                               "marginBlock": "4px 0",
                               "paddingBlock": "0",
                               "paddingInline": "16px"
                             },
                             "action": {
                               "type": "SET_DEFAULT_BROWSER",
                               "navigate": true
                             }
                           },
                           "secondary_button": {
                             "label": {
                               "string_id": "tail-fox-spotlight-secondary-button",
                               "marginBlock": "0 -20px"
                             },
                             "action": {
                               "navigate": true
                             }
                           }
                         }
                       }
                     ],
                     "backdrop": "transparent",
                     "template": "multistage",
                     "transitions": true
                   },
                   "trigger": {
                     "id": "defaultBrowserCheck"
                   },
                   "template": "spotlight",
                   "frequency": {
                     "lifetime": 1
                   },
                   "targeting": "source == 'startup' && !isMajorUpgrade && !activeNotifications && !isDefaultBrowser && !willShowDefaultPrompt && (currentDate|date - profileAgeCreated|date) / 86400000 <= 28 && (currentDate|date - profileAgeCreated|date) / 86400000 >= 7 && previousSessionEnd && userPrefs.cfrFeatures == true && ((os.isMac && !doesAppNeedPin) || (os.isWindows && os.windowsVersion >= 10.0 && os.windowsBuildNumber >= 18362 && !doesAppNeedPin) || (os.isLinux || os.isWindows && (os.windowsVersion < 10.0 || os.windowsBuildNumber < 18362)))",
                   "_nimbusFeature": "spotlight"
                 },
                 {
                   "id": "FOX_DOODLE_SET_DEFAULT",
                   "groups": [
                     "eco"
                   ],
                   "content": {
                     "id": "FOX_DOODLE_SET_DEFAULT",
                     "screens": [
                       {
                         "id": "FOX_DOODLE_SET_DEFAULT_SCREEN",
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                             "imageURL": "https://firefox-settings-attachments.cdn.mozilla.net/main-workspace/ms-images/3600b535-329d-4147-89c1-689108a804a8.gif",
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                           "title": {
                             "fontSize": "22px",
                             "string_id": "fox-doodle-pin-headline",
                             "fontWeight": 590,
                             "paddingBlock": "4px 0",
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                             "paddingInline": "24px"
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                           "subtitle": {
                             "fontSize": "15px",
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                             "lineHeight": "1.4",
                             "marginBlock": "8px 16px",
                             "letterSpacing": 0,
                             "paddingInline": "24px"
                           },
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                             "action": {
                               "navigate": true
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                           },
                           "primary_button": {
                             "label": {
                               "string_id": "fox-doodle-pin-primary",
                               "marginBlock": "4px 0",
                               "paddingBlock": "0",
                               "paddingInline": "16px"
                             },
                             "action": {
                               "type": "SET_DEFAULT_BROWSER",
                               "navigate": true
                             }
                           },
                           "secondary_button": {
                             "label": {
                               "string_id": "fox-doodle-pin-secondary",
                               "marginBlock": "0 -20px"
                             },
                             "action": {
                               "navigate": true
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                         }
                       }
                     ],
                     "backdrop": "transparent",
                     "template": "multistage",
                     "transitions": true
                   },
                   "trigger": {
                     "id": "defaultBrowserCheck"
                   },
                   "template": "spotlight",
                   "frequency": {
                     "lifetime": 2
                   },
                   "targeting": "source == 'startup' && !isMajorUpgrade && !activeNotifications && !isDefaultBrowser && !willShowDefaultPrompt && (currentDate|date - profileAgeCreated|date) / 86400000 >= 28 && previousSessionEnd && userPrefs.cfrFeatures == true && ((os.isMac && !doesAppNeedPin) || (os.isWindows && os.windowsVersion >= 10.0 && os.windowsBuildNumber >= 18362 && !doesAppNeedPin) || (os.isLinux || os.isWindows && (os.windowsVersion < 10.0 || os.windowsBuildNumber < 18362)))",
                   "_nimbusFeature": "spotlight"
                 }
               ],
               "template": "multi"
             },
             "enabled": true,
             "featureId": "spotlight"
           }
         ],
         "firefoxLabsTitle": null
       },
       "active": true,
       "experimentType": "rollout",
       "source": "rs-loader",
       "userFacingName": "Fox Doodle Multi-Action CTA 2025 - Rollout",
       "userFacingDescription": "Rollout: Setting Firefox as primary browser",
       "lastSeen": "2025-02-05T07:09:06.189Z",
       "featureIds": [
         "spotlight"
       ],
       "prefs": [],
       "isFirefoxLabsOptIn": false,
       "firefoxLabsTitle": null,
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       "isRollout": true
     },
     {
       "slug": "fx-accounts-ping-release-rollout-2",
       "branch": {
         "slug": "control",
         "ratio": 1,
         "feature": {
           "value": {},
           "enabled": false,
           "featureId": "this-is-included-for-desktop-pre-95-support"
         },
         "features": [
           {
             "value": {
               "pingEnabled": true
             },
             "enabled": true,
             "featureId": "fxaClientAssociation"
           }
         ]
       },
       "active": true,
       "experimentType": "rollout",
       "source": "rs-loader",
       "userFacingName": "Fx Accounts Ping (release rollout 2)",
       "userFacingDescription": "Enable sending the Fx Accounts ping.",
       "lastSeen": "2025-02-05T07:09:05.951Z",
       "featureIds": [
         "fxaClientAssociation"
       ],
       "prefs": [
         {
           "name": "identity.fxaccounts.telemetry.clientAssociationPing.enabled",
           "branch": "user",
           "featureId": "fxaClientAssociation",
           "variable": "pingEnabled",
           "originalValue": null
         }
       ],
       "isRollout": true
     },
     {
       "slug": "fx-view-discoverability-2025-rollout",
       "branch": {
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         "ratio": 1,
         "feature": {
           "value": {},
           "enabled": false,
           "featureId": "this-is-included-for-desktop-pre-95-support"
         },
         "features": [
           {
             "value": {
               "id": "FX_VIEW_DISCOVERABILITY_ALL_USERS",
               "groups": [
                 "cfr"
               ],
               "content": {
                 "id": "FX_VIEW_DISCOVERABILITY_ALL_USERS",
                 "screens": [
                   {
                     "id": "FX_VIEW_DISCOVERABILITY_ALL_USERS",
                     "anchors": [
                       {
                         "selector": "#firefox-view-button",
                         "arrow_width": "15.5563",
                         "panel_position": {
                           "anchor_attachment": "bottomcenter",
                           "callout_attachment": "topleft"
                         },
                         "no_open_on_anchor": true
                       }
                     ],
                     "content": {
                       "title": {
                         "raw": {
                           "$l10n": {
                             "id": "fx-view-discoverability-treatment-b-title",
                             "text": "Didn’t mean to close that tab?",
                             "comment": ""
                           }
                         },
                         "marginInline": "0 16px"
                       },
                       "width": "342px",
                       "padding": 16,
                       "position": "callout",
                       "subtitle": {
                         "raw": {
                           "$l10n": {
                             "id": "fx-view-discoverability-treatment-b-subtitle",
                             "text": "Find and reopen it quickly here. We keep a history of your recently closed tabs for you.",
                             "comment": ""
                           }
                         },
                         "marginBlock": "-8px -4px",
                         "paddingInline": "34px 0"
                       },
                       "title_logo": {
                         "width": "25px",
                         "height": "29px",
                         "imageURL": "https://firefox-settings-attachments.cdn.mozilla.net/main-workspace/ms-images/6d17408d-a3cf-44c7-8247-63c7a700dd7e.svg",
                         "alignment": "top",
                         "marginInline": "4px 14px"
                       },
                       "submenu_button": {
                         "submenu": [
                           {
                             "id": "block_recommendation",
                             "type": "action",
                             "label": {
                               "raw": {
                                 "$l10n": {
                                   "id": "fx-view-discoverability-split-button-option1-label",
                                   "text": "Don’t show this recommendation again",
                                   "comment": "Closes message and blocks message ID"
                                 }
                               }
                             },
                             "action": {
                               "data": {
                                 "id": "FX_VIEW_DISCOVERABILITY_ALL_USERS"
                               },
                               "type": "BLOCK_MESSAGE",
                               "dismiss": true
                             }
                           },
                           {
                             "id": "show_fewer_recommendations",
                             "type": "action",
                             "label": {
                               "raw": {
                                 "$l10n": {
                                   "id": "fx-view-discoverability-split-button-option2-label",
                                   "text": "Show fewer recommendations",
                                   "comment": "Dismisses message and reduces frequency of message"
                                 }
                               }
                             },
                             "action": {
                               "data": {
                                 "actions": [
                                   {
                                     "data": {
                                       "pref": {
                                         "name": "messaging-system-action.show-fewer-addon-recommendations",
                                         "value": true
                                       }
                                     },
                                     "type": "SET_PREF"
                                   },
                                   {
                                     "data": {
                                       "id": "FX_VIEW_DISCOVERABILITY_ALL_USERS"
                                     },
                                     "type": "BLOCK_MESSAGE"
                                   }
                                 ]
                               },
                               "type": "MULTI_ACTION",
                               "dismiss": true
                             }
                           },
                           {
                             "type": "separator"
                           },
                           {
                             "id": "manage_settings",
                             "type": "action",
                             "label": {
                               "raw": {
                                 "$l10n": {
                                   "id": "fx-view-discoverability-split-button-option3-label",
                                   "text": "Manage settings",
                                   "comment": "Opens about:preferences#general-cfrfeatures"
                                 }
                               }
                             },
                             "action": {
                               "data": {
                                 "args": "preferences#general-cfrfeatures",
                                 "where": "tab"
                               },
                               "type": "OPEN_ABOUT_PAGE",
                               "dismiss": true
                             }
                           }
                         ],
                         "attached_to": "additional_button"
                       },
                       "secondary_button": {
                         "label": {
                           "raw": {
                             "$l10n": {
                               "id": "fx-view-discoverability-primary-button-label",
                               "text": "Open Firefox View",
                               "comment": "Primary button label that routes to about:firefoxview"
                             }
                           }
                         },
                         "style": "primary",
                         "action": {
                           "type": "OPEN_FIREFOX_VIEW",
                           "navigate": true
                         }
                       },
                       "additional_button": {
                         "label": {
                           "raw": {
                             "$l10n": {
                               "id": "fx-view-discoverability-secondary-button-label",
                               "text": "Dismiss",
                               "comment": "Dismisses the message"
                             }
                           }
                         },
                         "style": "secondary",
                         "action": {
                           "dismiss": true
                         }
                       },
                       "page_event_listeners": [
                         {
                           "action": {
                             "dismiss": true
                           },
                           "params": {
                             "type": "click",
                             "selectors": "#firefox-view-button"
                           }
                         }
                       ]
                     }
                   }
                 ],
                 "backdrop": "transparent",
                 "template": "multistage",
                 "transitions": false
               },
               "trigger": {
                 "id": "nthTabClosed"
               },
               "priority": 1,
               "template": "feature_callout",
               "frequency": {
                 "lifetime": 1
               },
               "targeting": "!isMajorUpgrade && !willShowDefaultPrompt && !activeNotifications && previousSessionEnd && fxViewButtonAreaType != null && tabsClosedCount >= 5 && 'browser.newtabpage.activity-stream.asrouter.userprefs.cfr.features' | preferenceValue == true && 'browser.newtabpage.activity-stream.asrouter.userprefs.cfr.addons' | preferenceValue == true"
             },
             "enabled": true,
             "featureId": "fxms-message-3"
           }
         ],
         "firefoxLabsTitle": null
       },
       "active": true,
       "experimentType": "rollout",
       "source": "rs-loader",
       "userFacingName": "Fx View Discoverability 2025 Rollout",
       "userFacingDescription": "Message Experiment:  Discovery of Firefox View",
       "lastSeen": "2025-02-05T07:09:06.047Z",
       "featureIds": [
         "fxms-message-3"
       ],
       "prefs": [],
       "localizations": {
         "de": {
           "fx-view-discoverability-treatment-a-title": "Haben Sie den gewünschten Tab nicht gefunden?",
           "fx-view-discoverability-treatment-b-title": "Sie wollten diesen Tab nicht schließen?",
           "fx-view-discoverability-treatment-c-title": "Haben Sie den gewünschten Tab nicht gefunden?",
           "fx-view-discoverability-primary-button-label": "Firefox View öffnen",
           "fx-view-discoverability-treatment-a-subtitle": "Durchsuchen Sie alle Ihre offenen und geschlossenen Tabs, um ihn schnell zu finden.",
           "fx-view-discoverability-treatment-b-subtitle": "Hier können Sie sie schnell finden und wieder öffnen. Wir speichern eine Chronik Ihrer kürzlich geschlossenen Tabs für Sie.",
           "fx-view-discoverability-treatment-c-subtitle": "Wir zeigen Ihnen alle geöffneten Tabs in allen Fenstern.",
           "fx-view-discoverability-secondary-button-label": "Schließen",
           "fx-view-discoverability-split-button-option1-label": "Diese Empfehlung nicht mehr anzeigen",
           "fx-view-discoverability-split-button-option2-label": "Weniger Empfehlungen anzeigen",
           "fx-view-discoverability-split-button-option3-label": "Einstellungen verwalten"
         },
         "fr": {
           "fx-view-discoverability-treatment-a-title": "Vous ne trouvez pas l’onglet dont vous avez besoin ?",
           "fx-view-discoverability-treatment-b-title": "Vous ne vouliez pas fermer cet onglet ?",
           "fx-view-discoverability-treatment-c-title": "Vous ne trouvez pas l’onglet dont vous avez besoin ?",
           "fx-view-discoverability-primary-button-label": "Ouvrir Firefox View",
           "fx-view-discoverability-treatment-a-subtitle": "Recherchez dans tous vos onglets ouverts et fermés pour le trouver rapidement.",
           "fx-view-discoverability-treatment-b-subtitle": "Retrouvez-le et rouvrez-le rapidement ici. Nous conservons un historique des onglets que vous avez récemment fermés.",
           "fx-view-discoverability-treatment-c-subtitle": "Nous vous affichons tous vos onglets ouverts, dans toutes vos fenêtres.",
           "fx-view-discoverability-secondary-button-label": "Ignorer",
           "fx-view-discoverability-split-button-option1-label": "Ne plus afficher cette recommandation",
           "fx-view-discoverability-split-button-option2-label": "Afficher moins de recommandations",
           "fx-view-discoverability-split-button-option3-label": "Gérer les paramètres"
         },
         "it": {
           "fx-view-discoverability-treatment-a-title": "Non riesci a trovare la scheda che ti serve?",
           "fx-view-discoverability-treatment-b-title": "Non volevi chiudere quella scheda?",
           "fx-view-discoverability-treatment-c-title": "Non riesci a trovare la scheda che ti serve?",
           "fx-view-discoverability-primary-button-label": "Apri Firefox View",
           "fx-view-discoverability-treatment-a-subtitle": "Cerca in tutte le tue schede, sia aperte che chiuse, per trovarla velocemente.",
           "fx-view-discoverability-treatment-b-subtitle": "Qui puoi trovarla e riaprirla velocemente. Conserviamo per te una cronologia delle schede chiuse di recente.",
           "fx-view-discoverability-treatment-c-subtitle": "Ti mostreremo tutte le schede aperte, in tutte le finestre.",
           "fx-view-discoverability-secondary-button-label": "Chiudi",
           "fx-view-discoverability-split-button-option1-label": "Non mostrare di nuovo questo suggerimento",
           "fx-view-discoverability-split-button-option2-label": "Mostra meno suggerimenti",
           "fx-view-discoverability-split-button-option3-label": "Gestisci impostazioni"
         },
         "en-CA": {
           "fx-view-discoverability-treatment-a-title": "Can’t find the tab you need?",
           "fx-view-discoverability-treatment-b-title": "Didn’t mean to close that tab?",
           "fx-view-discoverability-treatment-c-title": "Can’t find the tab you need?",
           "fx-view-discoverability-primary-button-label": "Open Firefox View",
           "fx-view-discoverability-treatment-a-subtitle": "Search across all your open and closed tabs to quickly find it.",
           "fx-view-discoverability-treatment-b-subtitle": "Find and reopen it quickly here. We keep a history of your recently closed tabs for you.",
           "fx-view-discoverability-treatment-c-subtitle": "We’ll show you every tab you have open, across all your windows.",
           "fx-view-discoverability-secondary-button-label": "Dismiss",
           "fx-view-discoverability-split-button-option1-label": "Don’t show this recommendation again",
           "fx-view-discoverability-split-button-option2-label": "Show fewer recommendations",
           "fx-view-discoverability-split-button-option3-label": "Manage settings"
         },
         "en-GB": {
           "fx-view-discoverability-treatment-a-title": "Can’t find the tab you need?",
           "fx-view-discoverability-treatment-b-title": "Didn’t mean to close that tab?",
           "fx-view-discoverability-treatment-c-title": "Can’t find the tab you need?",
           "fx-view-discoverability-primary-button-label": "Open Firefox View",
           "fx-view-discoverability-treatment-a-subtitle": "Search across all your open and closed tabs to quickly find it.",
           "fx-view-discoverability-treatment-b-subtitle": "Find and reopen it quickly here. We keep a history of your recently closed tabs for you.",
           "fx-view-discoverability-treatment-c-subtitle": "We’ll show you every tab you have open, across all your windows.",
           "fx-view-discoverability-secondary-button-label": "Dismiss",
           "fx-view-discoverability-split-button-option1-label": "Don’t show this recommendation again",
           "fx-view-discoverability-split-button-option2-label": "Show fewer recommendations",
           "fx-view-discoverability-split-button-option3-label": "Manage settings"
         },
         "en-US": {
           "fx-view-discoverability-treatment-a-title": "Can’t find the tab you need?",
           "fx-view-discoverability-treatment-b-title": "Didn’t mean to close that tab?",
           "fx-view-discoverability-treatment-c-title": "Can’t find the tab you need?",
           "fx-view-discoverability-primary-button-label": "Open Firefox View",
           "fx-view-discoverability-treatment-a-subtitle": "Search across all your open and closed tabs to quickly find it.",
           "fx-view-discoverability-treatment-b-subtitle": "Find and reopen it quickly here. We keep a history of your recently closed tabs for you.",
           "fx-view-discoverability-treatment-c-subtitle": "We’ll show you every tab you have open, across all your windows.",
           "fx-view-discoverability-secondary-button-label": "Dismiss",
           "fx-view-discoverability-split-button-option1-label": "Don’t show this recommendation again",
           "fx-view-discoverability-split-button-option2-label": "Show fewer recommendations",
           "fx-view-discoverability-split-button-option3-label": "Manage settings"
         }
       },
       "isFirefoxLabsOptIn": false,
       "firefoxLabsTitle": null,
       "firefoxLabsDescription": null,
       "isRollout": true
     },
     {
       "slug": "new-alt-text-flow-and-generation-treatment-b-rollout",
       "branch": {
         "slug": "treatment-b",
         "ratio": 1,
         "feature": {
           "value": {},
           "enabled": false,
           "featureId": "this-is-included-for-desktop-pre-95-support"
         },
         "features": [
           {
             "value": {
               "enableAltText": true,
               "browserMlEnable": true,
               "enableUpdatedAddImage": true
             },
             "enabled": true,
             "featureId": "pdfjs"
           }
         ],
         "firefoxLabsTitle": null
       },
       "active": true,
       "experimentType": "rollout",
       "source": "rs-loader",
       "userFacingName": "New alt text flow and generation in PDFs - for EN-* locales outside of EU+EEA",
       "userFacingDescription": "This experiment offers users improved alt text flow upon adding an image to a PDF and functionality that generates alt text for images added to PDFs using a small, local, and fully private language model.",
       "lastSeen": "2025-02-05T07:09:05.992Z",
       "featureIds": [
         "pdfjs"
       ],
       "prefs": [
         {
           "name": "pdfjs.enableAltText",
           "branch": "default",
           "featureId": "pdfjs",
           "variable": "enableAltText",
           "originalValue": false
         },
         {
           "name": "browser.ml.enable",
           "branch": "default",
           "featureId": "pdfjs",
           "variable": "browserMlEnable",
           "originalValue": false
         },
         {
           "name": "pdfjs.enableUpdatedAddImage",
           "branch": "default",
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Asked by Ahmed Hassan 22 imizuzu edlule

Archived messages missing

I have just noticed that none of the messages I have archived since 17/01/2025 are showing in the archive folder. I have checked other folders to see if they are there, b… (funda kabanzi)

I have just noticed that none of the messages I have archived since 17/01/2025 are showing in the archive folder. I have checked other folders to see if they are there, but nothing found.

Asked by ianarmagon2 27 imizuzu edlule

Connecting on 5G

Hi, while on 5G with my iPhone I cannot connect to Firefox («Internet connection appears to be offline») while I connect without any problem on Wi-Fi. However when I conn… (funda kabanzi)

Hi, while on 5G with my iPhone I cannot connect to Firefox («Internet connection appears to be offline») while I connect without any problem on Wi-Fi. However when I connect my iPad with iPhone 5G hotspot I have no problem .

Asked by 9qzjk9ncxx 32 imizuzu edlule

Cannot change the password of one email account

I use Thunderbird on both a Windows PC and an Android smartphone (Thunderbird 8.2) in order to manage several email accounts of mine. The latter has been showing me for … (funda kabanzi)

I use Thunderbird on both a Windows PC and an Android smartphone (Thunderbird 8.2) in order to manage several email accounts of mine.

The latter has been showing me for a while that the password for one of the accounts is incorrect. However, I see no way to change it. When I click "Parameters", I see three groups of parameters (I am translating from the French) "General parameters", "Accounts", "Backup" (exporting/importing parameters), "Other". In none there is any mention of passwords.

How do I go about doing that?

Thanks, Michael

Asked by Michael In Paris 40 imizuzu edlule

Add dictionary.com to Search bar

Hi there, Is it possible to add Dictionary.com to the Search bar so words entered there are searched at that site? Previous versions of FF allowed me to map that site t… (funda kabanzi)

Hi there,

Is it possible to add Dictionary.com to the Search bar so words entered there are searched at that site?

Previous versions of FF allowed me to map that site to that field.

Right now it's doing a google search for words.

Thanks.

Asked by Slouch 2 ezinsukwini ezidlule

Last reply by Slouch 2 amahora adlule