mozilla programs crash on startup both thunderbird and firefox
mozilla programs crash on startup both thunderbird and firefox. It does NOT HAPPEN on safe mode.
ID: 641801e8-bd6f-4405-8d8a-cede72140926 Signature: js::GCMarker::processMarkStackTop(js::SliceBudget&)
Signature js::GCMarker::processMarkStackTop(js::SliceBudget&) More Reports Search
UUID 641801e8-bd6f-4405-8d8a-cede72140926
Date Processed 2014-09-26 07:17:12.704958
Uptime 905
Last Crash 909 seconds before submission
Install Age 55892 since version was first installed.
Install Time 2014-09-25 15:45:32
Product Firefox
Version 32.0.3
Build ID 20140923175406
Release Channel release
OS Windows NT
OS Version 6.1.7601 Service Pack 1
Build Architecture x86
Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 4
Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC
Crash Address 0xbc005b0
User Comments
App Notes
AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 124d1043, AdapterDriverVersion: 9.17.10.2963 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1140, AdapterSubsysID2: 124d1043, AdapterDriverVersion2: 9.18.13.1193D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
Processor Notes sp-processor07_phx1_mozilla_com.23385:2012; HybridCrashProcessor EMCheckCompatibility
True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6-szolgáltató : 2 : 1 : RSVP TCP-szolgáltató : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6-szolgáltató : 2 : 2 : RSVP UDP-szolgáltató : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 :
Adapter Vendor ID
0x8086
Adapter Device ID
0x0166
Total Virtual Memory
4294836224
Available Virtual Memory
3610509312
System Memory Use Percentage
18
Available Page File
15247556608
Available Physical Memory
6869757952
AdapterDeviceID 0x0166
AdapterDriverVersion 9.17.10.2963
AdapterSubsysID 124d1043
AdapterVendorID 0x8086
Add-ons info%40lipo-technologies.com:1.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:32.0.3,troubleshooter%40mozilla.org:1.1a
AvailablePageFile 15247556608
AvailablePhysicalMemory 6869757952
AvailableVirtualMemory 3610509312
BIOS_Manufacturer American Megatrends Inc.
buildid 20140923175406
BuildID 20140923175406
CrashTime 1411715824
EMCheckCompatibility true
FramePoisonBase 00000000f0de0000
FramePoisonSize 65536
id {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
InstallTime 1411659932
IsGarbageCollecting 1
legacy_processing 1
Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 124d1043, AdapterDriverVersion: 9.17.10.2963 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1140, AdapterSubsysID2: 124d1043, AdapterDriverVersion2: 9.18.13.1193D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
ProductID {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName Firefox
ReleaseChannel release
SecondsSinceLastCrash 909
StartupTime 1411714919
submitted_timestamp 2014-09-26T07:17:12.704958+00:00
SystemMemoryUsePercentage 18
Theme classic/1.0
throttle_rate 10
Throttleable 1
timestamp 1411715832.7
TotalVirtualMemory 4294836224
useragent_locale hu
Vendor Mozilla
Version 32.0.3
version 32.0.3
Winsock_LSP
All Replies (1)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
Please first try to reset Firefox https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-proble... as well as disabling hardware acceleration Upgrade your graphics drivers to use hardware acceleration and WebGL
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
Thank you for your help!
More information and further troubleshooting steps can be found in the Firefox összeomlása - Hibakeresés, megelőzés és javítás article.