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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Hi, a few days ago my Mozilla Firefox was updated. Now it is absolutely useless. It keep crashing all the time, and I have been forced to go back to Gmail again, which I find very annoying.

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  • Laaste antwoord deur sfhowes

marita.gray.mjfg
marita.gray.mjfg
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Can you remove the recent update, so I can have my Thuderbird back? It's absolutely broken since the YOUR... last update.

I am not that good at software, but I can follow clear instructions.

I have used Thunderbird for years with great success, and praised it to others. Since an 'update' last week it is basically useless, crashes , crashes and crashes. Please can you either advise me what to do here, or remove the update?

I am on Windows Office 10, with Nitro as pdf editor + Adobe Acrobat reader, for scanning, reading and printing. Google is my search engine and provides calendar, G-Mail, and internet access; I also have Google chrome, and use Zoom for communications. My HP printer is linked to HP for Instant ink program.

Can you remove the recent update, so I can have my Thuderbird back? It's absolutely broken since the YOUR... last update. I am not that good at software, but I can follow clear instructions. I have used Thunderbird for years with great success, and praised it to others. Since an 'update' last week it is basically useless, crashes , crashes and crashes. Please can you either advise me what to do here, or remove the update? I am on Windows Office 10, with Nitro as pdf editor + Adobe Acrobat reader, for scanning, reading and printing. Google is my search engine and provides calendar, G-Mail, and internet access; I also have Google chrome, and use Zoom for communications. My HP printer is linked to HP for Instant ink program.

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sfhowes
sfhowes
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Can you post a crash ID? Help/More Troubleshooting, Crash Reports; an ID is a string starting with bp-...

They are also located in C:\Users\username\AppData\Roaming\Thunderbird\Crash Reports\submitted

AppData is hidden by default. What is the antivirus? In the meantime, run TB in safe/troubleshoot mode (hold Shift when launching TB) and see if it still crashes.