My problem has returned only on Firefox. When I go online for banking, I cannot sign off while using Firefox. I can sign off when using IE. How can I correct this problem?
When I open a website for my online banking or credit cards, I used to be able to click the "sign off" button and now nothing happens so I have to close the webpage. This happened before and I had my computer repaired and it started working again. Today it won't work again. If I go online using IE, I do not have this problem.
All Replies (3)
Hi,
Please try a Ctrl + F5 refresh on the page. If the problem persists please try browsing in Safe Mode temporarily and check.
HI, this did not work. I will try browsing in Safe Mode and see if that works. I do not have same problem when using IE.
You can clear the cookies manually yourself if you can't logout properly.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.org/kb/Safe+Mode