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Updated to Firefox 29, crashing every 3 minutes...

  • 6 cavab
  • 13 have this problem
  • 7 views
  • Last reply by FredMcD

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This is quite frustrating. even as I am typing this, about 3 crashes have occurred. Firefox has always been my favorite browser because of its security and privacy mostly. However since updating to 29, which I did just 3 minutes ago, it has been unbearable. It has been crashing every 3 minutes on average.

Please, what is the solution to this? I want to enjoy my old Firefox back.

Thank you

This is quite frustrating. even as I am typing this, about 3 crashes have occurred. Firefox has always been my favorite browser because of its security and privacy mostly. However since updating to 29, which I did just 3 minutes ago, it has been unbearable. It has been crashing every 3 minutes on average. Please, what is the solution to this? I want to enjoy my old Firefox back. Thank you

All Replies (6)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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I appreciate your fast help mate.

bp-48fe000b-c8bf-43ce-aa35-8f02c2140512

That is the only one that starts with BP that I could find.

Hope it can help you help me.

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Pardon me for quick bump, but this is absolutely getting ridiculous. I have never had anything like this before...

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I found another sure cause of this.

Basically if I try to save a picture, as soon as I click on "Save picture as", it crashes. I am 100% sure about this.

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Now I cannot even run downloaded files from my Firefox....cannot save anything.....this is pretty messed up.

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Hi there. If you need help with Firefox, this is the right place.

Start Firefox in Safe Mode
While you are in safe mode;
Firefox Options > Advanced > General.
Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.