Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 29 for Mac deletes pixel infos when downloading a picture

  • 1 cavab
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

When dragging a picture to a finder folder Firefox does no longer save the information about height and width in pixels. These infos are just cut out. Even if I right-click on a picture link and say "show image" it opens in a new tab as always but in the header of Firefox there is no longer the number of pixels in the image displayed. This started about may 11 or 12 2014. I guess with the update to version 29.

When dragging a picture to a finder folder Firefox does no longer save the information about height and width in pixels. These infos are just cut out. Even if I right-click on a picture link and say "show image" it opens in a new tab as always but in the header of Firefox there is no longer the number of pixels in the image displayed. This started about may 11 or 12 2014. I guess with the update to version 29.

All Replies (1)

more options

I found that after Firefox v29, a LOT of my settings and
add-ons were changed / reset. Try this; Start Firefox in Safe Mode
While you are in safe mode;
Firefox Options > Advanced > General.
Look for and turn off Use Hardware Acceleration.
Then check ALL of your settings. Browser and add-ons. Then restart.