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Correct password not accepted, requested password reset but not receiving reset emails

  • 3 cavab
  • 17 have this problem
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  • Last reply by rad1234

rad1234
rad1234
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I am signed into the OLD Firefox sync with my correct password and username. I want to update to the new sync because I've got a new PC that i need to sync to and the old syn won't accept adding new units anymore. However, when I try to log in to update Firefox, it tells me that my password is wrong, which I know it isn't. I read that passwords set before 2012 may not be accepted, so I asked to have my password reset and Mozilla is supposed to send me a reset email. I've asked for the reset email multiple times, but they're never sent one (not in spam folder, I checked). Other have had this same problem, how can it be resolved? No way to email Mozilla support for help (grrr)

I am signed into the OLD Firefox sync with my correct password and username. I want to update to the new sync because I've got a new PC that i need to sync to and the old syn won't accept adding new units anymore. However, when I try to log in to update Firefox, it tells me that my password is wrong, which I know it isn't. I read that passwords set before 2012 may not be accepted, so I asked to have my password reset and Mozilla is supposed to send me a reset email. I've asked for the reset email multiple times, but they're never sent one (not in spam folder, I checked). Other have had this same problem, how can it be resolved? No way to email Mozilla support for help (grrr)

All Replies (3)

cor-el
cor-el
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  • Top 10 Contributor
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Can you log in to the Firefox account?

Also make sure that you allow cookies from the accounts.firefox.com domain

rad1234
rad1234 Question owner
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No, I cannot, despite the fact that I know I have the correct password. I have requested a password reset many times, but the email is never received, and is not going to spam folder

rad1234
rad1234 Question owner
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Also, when I try to log in to my Mozilla account on the new computer that I need to add Sync with, mt username and password don't work, and when I ask to have the password reset by email, Mozilla tells me it's an "unknown account"!