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Syncing not working after rebooting PC

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  • 2 have this problem
  • 1 view
  • Last reply by guigs

julian90
julian90
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My dad's PC needed to be rebooted from scratch. He had Windows 8 but now has Windows 7 as the OS. I synced all the content early into the day before restarting the PC with W7 several hours later. It said everything was fine for his account, and it's syncing. I began using W7 and now have been unable to sign in into his account to sync all his bookmarks.

Why is this happening and is there a way of getting this content back?!

My dad's PC needed to be rebooted from scratch. He had Windows 8 but now has Windows 7 as the OS. I synced all the content early into the day before restarting the PC with W7 several hours later. It said everything was fine for his account, and it's syncing. I began using W7 and now have been unable to sign in into his account to sync all his bookmarks. Why is this happening and is there a way of getting this content back?!

All Replies (1)

guigs
guigs
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Hi julian90,

Was the account you synced before the reboot from scratch on an earlier version of Firefox? If so the new Sync is on a new server and is not designed to be a backup. However inorder to access the last successful sync you will need the old version of sync. Install an older version of Firefox

If it is the new version of sync then you may have to reset the password and to sync.