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Netflix Not Running - Blank Screen with Audio

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  • Last reply by FredMcD

griho_amrut
griho_amrut
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I've gone to Netflix support 3 times. They say there is an on-going issue with Netflix not playing on Mozilla Firefox. Up until this afternoon, it had worked fine with no problems for years. I have the most recent firefox on a personal computer Windows 7 Home Premium. Netflix will run on IE, but I don't like using IE and feel safer on Firefox but its not working for Netflix.

The following help page is what I followed when Netflix support just pointed me there then to you:

https://help.netflix.com/article/en/node/95?ba=GSButtonClick&q=blank%20screen

None of it worked. I even when on Mozilla Support and took off hardware acceleration and restarted firefox but it still didn't work.

I've gone to Netflix support 3 times. They say there is an on-going issue with Netflix not playing on Mozilla Firefox. Up until this afternoon, it had worked fine with no problems for years. I have the most recent firefox on a personal computer Windows 7 Home Premium. Netflix will run on IE, but I don't like using IE and feel safer on Firefox but its not working for Netflix. The following help page is what I followed when Netflix support just pointed me there then to you: https://help.netflix.com/article/en/node/95?ba=GSButtonClick&q=blank%20screen None of it worked. I even when on Mozilla Support and took off hardware acceleration and restarted firefox but it still didn't work.

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

Clear the Cache Press the <Alt Key> to bring up the tool bar. Then; Tools > Options > Advanced > Network > Cached Web Content: Clear Now

and

Remove Cookies Press the <Alt Key> to bring up the tool bar. Then Tools > Options > Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt Key> to bring up the tool bar. Then Tools > Options > Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.