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I am able to send messages with no problem, but when I try to receive mail, the server returns a message that the password has failed -how do I resolve?

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  • Last reply by Matt

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I am able to send messages with no problem, but when I try to receive mail, the server returns a message that the password has failed -how do I resolve? I re-send my password and it will work maybe once every 10 times, but most of the time it does not work. If I can send messages with no problem, why can't I receive? We have not changed our password on the account with roadrunner - the other 2 mailboxes we use on this account work fine.

I am able to send messages with no problem, but when I try to receive mail, the server returns a message that the password has failed -how do I resolve? I re-send my password and it will work maybe once every 10 times, but most of the time it does not work. If I can send messages with no problem, why can't I receive? We have not changed our password on the account with roadrunner - the other 2 mailboxes we use on this account work fine.

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To diagnose problems with Thunderbird, try the following:


If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.