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firefox update screws up my fingerprint reader so it quits working

  • 1 cavab
  • 3 have this problem
  • 2 views
  • Last reply by guigs

rustynail3
rustynail3
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when firefox updated recently the fingerprint reader on my hp envy laptop running windows 8, quit working took me awhile and 2 restores to figure it out. plus now i disabled automatic update but when i reboot its back on, updates and crashes my fingerprint reader, been a loyal firefox user for many years, never had a problem before, seems like all the recent updates cause problems

when firefox updated recently the fingerprint reader on my hp envy laptop running windows 8, quit working took me awhile and 2 restores to figure it out. plus now i disabled automatic update but when i reboot its back on, updates and crashes my fingerprint reader, been a loyal firefox user for many years, never had a problem before, seems like all the recent updates cause problems

All Replies (1)

guigs
guigs
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Hi, currently there is an EOL for the current HP Simple Pass for the fingerprint. Please contact them for more information.