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SubFolders disappeared-Can see them in Windows Explorer but not in TB

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  • 1 has this problem
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  • Last reply by Matt

MoeHamdan
MoeHamdan
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I have folders under Inbox and again additional subfolders off folders. They all disappeared. I can browse out to the folder and see them and the 26 or so .msf files but I can't get them to link to Thunderbird.

I am running windows 7 and TB 24.6 using IMAP

I have completely removed TB and reinstalled it, renamed and recreated a windows profile and with the same results.

Another person has access to the e-mail account but they save their IMAP e-mails to a different directory location and they can see all the e-mails and subfolders.

I have folders under Inbox and again additional subfolders off folders. They all disappeared. I can browse out to the folder and see them and the 26 or so .msf files but I can't get them to link to Thunderbird. I am running windows 7 and TB 24.6 using IMAP I have completely removed TB and reinstalled it, renamed and recreated a windows profile and with the same results. Another person has access to the e-mail account but they save their IMAP e-mails to a different directory location and they can see all the e-mails and subfolders.

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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Help menu (alt+H) >Troubleshooting information

Click the show folder button for your profile Close Thunderbird

In Windows explorer delete the file Foldertree.json.

Restart Thunderbird.