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New Shockwave Flash 14.0.0.145 plugin does not stay activated, on opening a new session of Firefox 31.0 its deactivated

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  • Last reply by kuba130000

catire
catire
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FireFox 31.0 Shockwave Flash 14.0.0.145 In Add-ons Manager/Plugins I selected "Ask to activate" or "Activate", in both cases Flash is not working. On opening a new session of Firefox the selection window for activation shows "Deactivated" , without touching add-ons. (Flash is not working either)

FireFox 31.0 Shockwave Flash 14.0.0.145 In Add-ons Manager/Plugins I selected "Ask to activate" or "Activate", in both cases Flash is not working. On opening a new session of Firefox the selection window for activation shows "Deactivated" , without touching add-ons. (Flash is not working either)

All Replies (1)

kuba130000
kuba130000
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

For Firefox versions previous to 29.0:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox"Button reset button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

For Firefox 29.0 and above:

  1. Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox"Button reset. Click on it.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.