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Tb crashes when trying to import Outlook 2007 mail

  • 12 cavab
  • 14 have this problem
  • 9 views
  • Last reply by Wayne Mery

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Installed TB and imported my address book and calendar OK (one at a time). When I try to import my mail messages, TB crashes. I do have a lot of folders/messages. Is there a limit to how many of either I can import?

Installed TB and imported my address book and calendar OK (one at a time). When I try to import my mail messages, TB crashes. I do have a lot of folders/messages. Is there a limit to how many of either I can import?

Chosen solution

This is fixed in version 31.1.0, available now.

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All Replies (12)

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What version of Thunderbird exactly? When you say a lot. How large is the PST file? More than a couple of hundred folders? More than 4Gb of mail in a folder?

And can you post some crash ids? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

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I installed version 31.0.

My pst is about 600MB. I have approximately 90 - 100 folders.

Here is one of the crash report links: https://crash-stats.mozilla.com/report/index/5ee9ed61-df76-4538-b1f8-bf9672140729

I also have an archive folder that is about 1.9 GB, but I am not trying to import that (I don't think). I could move it out of the Outlook folder if necessary.

I appreciate your help.

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TB31 has a major import problem. A fix is in the works and should be out soon, but no ETA. Version 24 should work.

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Thanks for that Wayne.... got a bug number so I can follow along?

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Thank you. Could I download 24, install that and use it to do my imports and them upgrade to 31? Or should I just wait?

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TB 24 is here http://ftp.mozilla.org/pub/mozilla.org/thunderbird/releases/24.7.0/win32/ pick your language for example en_US for US English and download the executable by clicking on it. Run it after downlading

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Thank you both for your help.

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I downloaded Thunderbird today, but the bug fix evidently has not been put into rel 31.0.

Where can I find a download that has the fix included.

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Watch the bug, there will be a commit, which has not occurred yet, at this point there is only a review + to say the patch is Ok. The commit will occur and approximately 24 hours later you can expect to download a daily build with the patch. from here http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-comm-central/ your looking for Thunderbird-34a1.en_US.win32.installer.exe with a date after the commit.

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Thank you. I decided not to install version 24 so I will just wait a short time and look for a version of 31+.

I appreciate the help

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Seçilmiş Həll

This is fixed in version 31.1.0, available now.