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Since the update, Firefox crashes, throws script errors, won't work on various websites and brutally slow.

  • 2 cavab
  • 12 have this problem
  • 3 views
  • Last reply by cor-el

llhaskell
llhaskell
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Since the update a few days ago, Amazon links stopped working, my work site won't load anymore, it throws script errors every few minutes, it's slow, unresponsive and it crashes constantly. I can't use this browser. How do I roll back to the old one? Because this? This doesn't work for me.

Since the update a few days ago, Amazon links stopped working, my work site won't load anymore, it throws script errors every few minutes, it's slow, unresponsive and it crashes constantly. I can't use this browser. How do I roll back to the old one? Because this? This doesn't work for me.

All Replies (2)

Moses
Moses
  • Moderator
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Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

If you can't open Firefox due to it crashing upon startup, follow these directions below:

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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There are other things that need your attention.

Your System Details List shows multiple Flash plugins.

  1. Shockwave Flash 14.0 r0
  2. Shockwave Flash 13.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window