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Firefox crashes

  • 4 cavab
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

vitran523
vitran523
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Hi, I have tried to start Firefox but it keeps crashing. So far , I've tried starting it in safe mode but it still crashes. My OS is Windows xp. the crash ID is bp b19fb5ab 6a3e 4c79 8aec 7435e2140831.

Hi, I have tried to start Firefox but it keeps crashing. So far , I've tried starting it in safe mode but it still crashes. My OS is Windows xp. the crash ID is bp b19fb5ab 6a3e 4c79 8aec 7435e2140831.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That is a problem with a Norton NIS update (ipseng32.dll).

  • bp-b19fb5ab-6a3e-4c79-8aec-7435e2140831

Firefox 26.0 Crash Report [@ ipseng32.dll@0x8c97a ]

You should update to the current Firefox 31 release (Firefox 32 will be released in a few days).

vitran523
vitran523 Question owner
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I just uninstalled and reinstalled to v31, but Firefox still crashes.

vitran523
vitran523 Question owner
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I just uninstalled and reinstalled to v31, but Firefox still crashes.

cor-el
cor-el
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  • Top 10 Contributor
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This is not a problem with Firefox, but with Norton software, so reinstalling Firefox won't help. You need to disable the Norton component (possibly Browser Protection) to recover this issue as posted in the above linked thread on the Norton forum.