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Ebay and other sites are slow and/or unresponsive, what can I do?

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  • 3 have this problem
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  • Last reply by cor-el

sarahpatterson
sarahpatterson
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When going on to ebay site (and some others) it either doesn't load the full screen or the green circle just goes round and round to a blank screen or the screen gets messed up and displaces the information. I can't do anything on ebay but my email works fine at good speed, amazon is bit dodgy etc. If anyone knows how to fix it I would really appreciate it.

When going on to ebay site (and some others) it either doesn't load the full screen or the green circle just goes round and round to a blank screen or the screen gets messed up and displaces the information. I can't do anything on ebay but my email works fine at good speed, amazon is bit dodgy etc. If anyone knows how to fix it I would really appreciate it.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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All Replies (2)

ideato
ideato
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Hello sarahpatterson, many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then Clear Recent History....
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Seçilmiş Həll

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window