When I open my browser, the web page area is completely black and the menu area is empty, how can I fix this?
When I open firefox, nothing shows up but an empty browser. The web area is completely black and if I right click to open up the little menu, that is also black. The top of the browser is empty and none of the menu buttons appear, none of my bookmarks appear, and none of the search bars or anything appear. Firefox was working fine and then the next time I started my laptop up this is what I experienced. There is absolutely nothing I can do in Firefox. If I right click the top menu area, the smaller menu is completely black but if I click around in it I can see it adding and removing my toolbars and such but I still cannot see anything besides black space and empty space.
Chosen solution
hello, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.
- Intel HD 2000/3000: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64bit)
- Intel HD 4000: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329 (for win7 64bit)
Intel guide to find out which model you're using
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
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hello, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.
- Intel HD 2000/3000: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64bit)
- Intel HD 4000: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329 (for win7 64bit)
Intel guide to find out which model you're using
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
I turned off the hardware acceleration and it works fine now. Thank you so much