Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 4 cavab
  • 1 has this problem
  • 13 views
  • Last reply by cor-el

more options

eport ID Date Submitted bp-f77cb07b-ad49-4f53-b4a9-12f562141016 10/16/2014 2:24 PM bp-17c7ec74-f72d-4ce0-b164-89e182141016 10/16/2014 1:37 PM bp-7130fb2c-0039-444f-97ab-947a42141016 10/16/2014 12:06 PM bp-26b6c2de-3a34-46a5-b31f-938c42141016 10/16/2014 11:56 AM bp-fce99555-c222-4495-9eaa-82cec2141016 10/16/2014 11:30 AM bp-be8d2287-c32f-41d1-be4b-a36dc2141016 10/16/2014 11:30 AM Firefox is my browser since April 2014. I use Google Maps everyday several times per day but since yesterday when I go to google maps Firefox crashes. HELP!!!!! Thanks!

03924e7c-df0d-44bb-912d-d8a5262fcaa7	10/16/2014	11:27 AM

2f519f20-0793-4072-a571-4e3da6edeab5 10/16/2014 11:20 AM 24fee467-84e9-4473-9f66-2345cbe40d34 10/16/2014 11:19 AM 240fd616-4576-4c72-a9e5-e92476d61978 10/16/2014 11:19 AM bp-f37a2b49-cf7e-4027-94e9-94fec2141016 10/16/2014 11:05 AM bp-f75cd1a8-50fc-46c0-90f7-aad8d2141016 10/16/2014 11:05 AM cc5e566a-593e-4a54-8bac-ffde33483407 10/16/2014 10:43 AM 018e3e66-8e20-46cf-93f3-256477eab72e 10/16/2014 10:39 AM 0670432f-c6ac-4347-997e-8fd95e8b2515 10/16/2014 10:39 AM bp-ef05a8a4-5bb9-48ee-81b9-0cd742141015 10/15/2014 4:53 PM bp-c685fa79-d98e-41a1-afd1-3de9b2141015 10/15/2014 4:42 PM

eport ID Date Submitted bp-f77cb07b-ad49-4f53-b4a9-12f562141016 10/16/2014 2:24 PM bp-17c7ec74-f72d-4ce0-b164-89e182141016 10/16/2014 1:37 PM bp-7130fb2c-0039-444f-97ab-947a42141016 10/16/2014 12:06 PM bp-26b6c2de-3a34-46a5-b31f-938c42141016 10/16/2014 11:56 AM bp-fce99555-c222-4495-9eaa-82cec2141016 10/16/2014 11:30 AM bp-be8d2287-c32f-41d1-be4b-a36dc2141016 10/16/2014 11:30 AM Firefox is my browser since April 2014. I use Google Maps everyday several times per day but since yesterday when I go to google maps Firefox crashes. HELP!!!!! Thanks! 03924e7c-df0d-44bb-912d-d8a5262fcaa7 10/16/2014 11:27 AM 2f519f20-0793-4072-a571-4e3da6edeab5 10/16/2014 11:20 AM 24fee467-84e9-4473-9f66-2345cbe40d34 10/16/2014 11:19 AM 240fd616-4576-4c72-a9e5-e92476d61978 10/16/2014 11:19 AM bp-f37a2b49-cf7e-4027-94e9-94fec2141016 10/16/2014 11:05 AM bp-f75cd1a8-50fc-46c0-90f7-aad8d2141016 10/16/2014 11:05 AM cc5e566a-593e-4a54-8bac-ffde33483407 10/16/2014 10:43 AM 018e3e66-8e20-46cf-93f3-256477eab72e 10/16/2014 10:39 AM 0670432f-c6ac-4347-997e-8fd95e8b2515 10/16/2014 10:39 AM bp-ef05a8a4-5bb9-48ee-81b9-0cd742141015 10/15/2014 4:53 PM bp-c685fa79-d98e-41a1-afd1-3de9b2141015 10/15/2014 4:42 PM

All Replies (4)

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

more options

ntdll.dll was flagged by the crash report. This is a Windows program.

more options

ntdll.dll was flagged by most of the crash reports I looked at. Make sure you submit all of the other crash reports as well.

One source I read said it could be an add-on problem.

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can use one of these to start Firefox in Safe Mode in case that there are problems:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled