I have one e-mail address that constantly hard bounces
I have one e-mail address for a client that constantly returns an error of "An error occurred while sending mail. The mail server responded: <peter.george@payrollelite.co.uk> previously hard-bounced. Please check the message recipient "clients email address" and try again"
I also look after the mail server for this user name and I have tried deleting the account and re entering but it makes no difference. Other e-mail clients donut seem to have this problem.
Any ideas? g
All Replies (5)
as you look after the server... could I send a couple of mails to that address, just to see the exact errors.
Your message did not reach some or all of the intended recipients.
Subject: TEST
Sent: 20/10/2014 10:44
The following recipient(s) cannot be reached:
'peter.george@payrollelite.co.uk' on 20/10/2014 10:44
550 <peter.george@payrollelite.co.uk> previously hard-bounced
A soft bounce may mean that the mailbox if full., but a 550 error har bounce code sent from the server usually describes when the email address does not exist or is otherwise permanently not available.
Perhaps due to a typo in the email address or that email address is no longer valid. Or maybe there have been several soft bounces that converted to a hard bounce. Could the server be blocking the sender email address (possibly as part of a spam defence system), so the email is not delivered to recipient if sent from that particular email address.
I think your issue is your server.... I did send that email address an email and it went through with no issues, using a Google SMTP server. I think your SMTP server is logging hard bounces and simply refusing to try them again when a new mail appears to that address.
Thank you for your reply, this would make sense if it was only me having this problem. but the client has also experienced this problem and he uses a completely different SMTP service to me.
I'm really confused as to what to try next, but really do appreiate your valued input
G