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Firefox crashes

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  • Last reply by cor-el

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my firefox keeps crashing. the plugins for adobe flashplayer keeps crashing. what do i do to fix this problem so it will not crash

my firefox keeps crashing. the plugins for adobe flashplayer keeps crashing. what do i do to fix this problem so it will not crash

All Replies (3)

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Hi tarnold20,

It may be that the browser is stuck in a bad state and needs to be reset. You can try uninstalling/reinstalling it to see if it resolves the issue or you can try resetting Firefox as seen here: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

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this was not helpful for me. what happens is that firefox keeps crashing. the flashplayer crashes all of the time. what do i do to fix that so firefox works excellent

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:


You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also: