Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Audio keeps appearing--unsolicited. How do I stop it?

  • 2 cavab
  • 2 have this problem
  • 20 views
  • Last reply by idabeaner

more options

When using the browser, audio clips appear unsolicited. How do I get rid of them and keep them from appearing?

When using the browser, audio clips appear unsolicited. How do I get rid of them and keep them from appearing?

All Replies (2)

more options

hello, it looks like there are some malicious modifications present in firefox that didn't get detected by your anit-virus software. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

more options

The procedure suggested by Philipp did not solve this problem. Please recommend another solution.