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Can't turn off new message sound in 31.3.0: prefs checkbox has no effect

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  • Last reply by Ville

brec
brec
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After installing this update I was surprised to hear an alert sound on each arrival of a new mail message. The related checkbox (General::Play a sound) has no effect; I get the sound whether the box is checked or unchecked. After changing the setting quitting and restarting the app has no effect.

Mac OS 10.9.5

After installing this update I was surprised to hear an alert sound on each arrival of a new mail message. The related checkbox (General::Play a sound) has no effect; I get the sound whether the box is checked or unchecked. After changing the setting quitting and restarting the app has no effect. Mac OS 10.9.5

Modified by brec

Chosen solution

I wonder if this is line in unix versions where the system sound overrides Thunderbird. After all OSX is descended from BSD unix. Check that OSX is not set to play a sound.

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Matt
Matt
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  • Top 10 Contributor
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Seçilmiş Həll

I wonder if this is line in unix versions where the system sound overrides Thunderbird. After all OSX is descended from BSD unix. Check that OSX is not set to play a sound.

Ville
Ville
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As some have noticed and posted other issues, [https://support.mozilla.org/questions/1038464], [https://support.mozilla.org/questions/1038142] , this relates to the Notification.

The notification is behind the sound and is controlled by System Preferences --> Notifications --> Thunderbird --> "Play sound for notifications". Tick that off and that's it.