Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
   • Click the menu button , click on help and select Troubleshooting Information.
   • Type about:support into the Firefox address bar and press the enter key.
2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

carinbama2 said

I am not "computer savvy" regarding technical aspects of troubleshooting problems and error messages. I am frequently receiving the error message "plugin container for firefox has stopped working". Is there an easy fix that a novice can apply to fix this problem? I really need simple easy to understand instructions for correcting this error. Thank you for any assistance.

Application Basics

Name: Firefox Version: 34.0.5 User Agent: Mozilla/5.0 (Windows NT 6.0; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: AOL One Click Version: 1.1.33 Enabled: true ID: homepage.extension@aol.com

Name: AOL Toolbar Version: 5.74.1.10112 Enabled: true ID: {7affbfae-c4e2-4915-8c0f-00fa3ec610a1}

Name: Norton Identity Safe Toolbar Version: 2014.7.10.12 Enabled: true ID: {F04D2D30-776C-4d02-8627-8E4385ECA58D}

Name: Troubleshooter Version: 1.1a Enabled: true ID: troubleshooter@mozilla.org

Name: RealDownloader Version: 1.3.4 Enabled: false ID: {1B12EF76-2B5E-4DA1-B587-4762D49BFE03}

Name: VideoDownloadConverter Version: 6.33.3.64893 Enabled: false ID: 4zffxtbr@VideoDownloadConverter_4z.com

Graphics

Adapter Description: Intel(R) 82945G Express Chipset Family Adapter Drivers: igdumd32 Adapter RAM: Unknown Device ID: 0x2772 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (7.0.6002.23200) Driver Date: 3-25-2008 Driver Version: 7.14.10.1461 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Subsys ID: 2a5e103c Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.newtab.url: http://search.conduit.com/?gd=&ctid=CT3321744&octid=EB_ORIGINAL_CTID&ISID=&SearchSource=69&CUI=&SSPV=&Lay=1&UM=5&UP=SPBA browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045 browser.startup.homepage: http://www.aol.com/?mtmhp=hyplogusaolp00000003 browser.startup.homepage_override.buildID: 20141126041045 browser.startup.homepage_override.mstone: 34.0.5 browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 34.0.5 keyword.URL: media.gmp-gmpopenh264.lastUpdate: 1413808950 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1419782067 network.cookie.prefsMigrated: true network.protocol-handler.warn-external.dnupdate: false places.database.lastMaintenance: 1419870382 places.history.expiration.transient_current_max_pages: 53419 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_bgcolor: false print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_bgimages: false print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_colorspace: print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_command: print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_downloadfonts: false print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_duplex: 79 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_edge_bottom: 0 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_edge_left: 0 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_edge_right: 0 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_edge_top: 0 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_evenpages: true print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_footercenter: print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_footerleft: &PT print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_footerright: &D print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_headercenter: print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_headerleft: &T print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_headerright: &U print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_in_color: true print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_margin_bottom: 0.5 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_margin_left: 0.5 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_margin_right: 0.5 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_margin_top: 0.5 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_oddpages: true print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_orientation: 0 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_page_delay: 50 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_paper_data: 1 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_paper_height: 11.00 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_paper_name: print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_paper_size_type: 0 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_paper_size_unit: 0 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_paper_width: 8.50 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_plex_name: print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_resolution: 457 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_resolution_name: print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_reversed: false print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_scaling: 1.00 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_shrink_to_fit: true print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_to_file: false print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_unwriteable_margin_bottom: 0 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_unwriteable_margin_left: 0 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_unwriteable_margin_right: 0 print.printer_Brother_MFC-490CW_Printer_(Copy_1).print_unwriteable_margin_top: 0 print.printer_Canon_MG2500_series_Printer.print_bgcolor: false print.printer_Canon_MG2500_series_Printer.print_bgimages: false print.printer_Canon_MG2500_series_Printer.print_colorspace: print.printer_Canon_MG2500_series_Printer.print_command: print.printer_Canon_MG2500_series_Printer.print_downloadfonts: false print.printer_Canon_MG2500_series_Printer.print_duplex: 79 print.printer_Canon_MG2500_series_Printer.print_edge_bottom: 0 print.printer_Canon_MG2500_series_Printer.print_edge_left: 0 print.printer_Canon_MG2500_series_Printer.print_edge_right: 0 print.printer_Canon_MG2500_series_Printer.print_edge_top: 0 print.printer_Canon_MG2500_series_Printer.print_evenpages: true print.printer_Canon_MG2500_series_Printer.print_footercenter: print.printer_Canon_MG2500_series_Printer.print_footerleft: &PT print.printer_Canon_MG2500_series_Printer.print_footerright: &D print.printer_Canon_MG2500_series_Printer.print_headercenter: print.printer_Canon_MG2500_series_Printer.print_headerleft: &T print.printer_Canon_MG2500_series_Printer.print_headerright: &U print.printer_Canon_MG2500_series_Printer.print_in_color: true print.printer_Canon_MG2500_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MG2500_series_Printer.print_margin_left: 0.5 print.printer_Canon_MG2500_series_Printer.print_margin_right: 0.5 print.printer_Canon_MG2500_series_Printer.print_margin_top: 0.5 print.printer_Canon_MG2500_series_Printer.print_oddpages: true print.printer_Canon_MG2500_series_Printer.print_orientation: 0 print.printer_Canon_MG2500_series_Printer.print_page_delay: 50 print.printer_Canon_MG2500_series_Printer.print_paper_data: 1 print.printer_Canon_MG2500_series_Printer.print_paper_height: 11.00 print.printer_Canon_MG2500_series_Printer.print_paper_name: print.printer_Canon_MG2500_series_Printer.print_paper_size_type: 0 print.printer_Canon_MG2500_series_Printer.print_paper_size_unit: 0 print.printer_Canon_MG2500_series_Printer.print_paper_width: 8.50 print.printer_Canon_MG2500_series_Printer.print_plex_name: print.printer_Canon_MG2500_series_Printer.print_resolution: 457 print.printer_Canon_MG2500_series_Printer.print_resolution_name: print.printer_Canon_MG2500_series_Printer.print_reversed: false print.printer_Canon_MG2500_series_Printer.print_scaling: 1.00 print.printer_Canon_MG2500_series_Printer.print_shrink_to_fit: true print.printer_Canon_MG2500_series_Printer.print_to_file: false print.printer_Canon_MG2500_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MG2500_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MG2500_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MG2500_series_Printer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1419870383

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

• In Firefox 29.0 and above, click the menu button , click Help and select Restart with Add-ons Disabled.
• In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

• On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
• On Mac: Hold the option key while starting Firefox.
• On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
  (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.