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Can't sync passwords or bookmarks

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  • Last reply by cor-el

light_cmdr
light_cmdr
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I just got a new laptop running Windows 8.1 and tried to sync my desktop with my laptop. However, after entering my information into the new sync, nothing has happened. I get a notification that syncing will begin momentarily, but nothing seems to come up. Upon reviewing previous questions about this issue, I've included my logs if this will help.

1419919871810 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1419919872802 Sync.Tracker.Addons DEBUG Saving changed IDs to addons 1419920338893 FirefoxAccounts DEBUG Notifying observers of fxaccounts:onlogout 1419920338894 Sync.BrowserIDManager DEBUG observed fxaccounts:onlogout 1419920338894 Sync.AddonsReconciler DEBUG Removing change listener. 1419920338894 Sync.AddonsReconciler DEBUG Stopping listening and removing AddonManager listeners. 1419920338897 Sync.Status INFO Resetting Status. 1419920338897 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1419920338899 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1419920339524 Sync.Resource DEBUG mesg: DELETE success 200 https://sync-187-us-west-2.sync.services.mozilla.com/1.5/17287982/storage/clients/MIPjM7ltEKhI 1419920339525 Sync.Resource DEBUG DELETE success 200 https://sync-187-us-west-2.sync.services.mozilla.com/1.5/17287982/storage/clients/MIPjM7ltEKhI 1419920339526 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1419920339661 Sync.Resource DEBUG mesg: DELETE fail 404 https://sync-187-us-west-2.sync.services.mozilla.com/1.5/17287982/storage/tabs/MIPjM7ltEKhI 1419920339661 Sync.Resource DEBUG DELETE fail 404 https://sync-187-us-west-2.sync.services.mozilla.com/1.5/17287982/storage/tabs/MIPjM7ltEKhI 1419920339661 Sync.Service DEBUG Finished deleting client data. 1419920339661 Sync.Service INFO Service.startOver dropping sync key and logging out. 1419920339661 Sync.Status DEBUG Status.login: success.login => error.login.reason.no_recoverykey 1419920339661 Sync.Status DEBUG Status.service: success.status_ok => service.client_not_configured 1419920339661 Sync.Service INFO Logging out 1419920339663 Sync.Status DEBUG Status.service: service.client_not_configured => success.status_ok 1419920339664 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1419920339665 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1419920339666 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1419920339666 Sync.Service INFO Service reset. 1419920339667 Sync.Engine.Clients DEBUG Resetting clients last sync time 1419920339667 Sync.Engine.Bookmarks DEBUG Resetting bookmarks last sync time 1419920339668 Sync.Engine.Forms DEBUG Resetting forms last sync time 1419920339668 Sync.Engine.History DEBUG Resetting history last sync time 1419920339669 Sync.Engine.Passwords DEBUG Resetting passwords last sync time 1419920339670 Sync.Engine.Prefs DEBUG Resetting prefs last sync time 1419920339670 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1419920339671 Sync.Engine.Addons DEBUG Resetting addons last sync time 1419920339671 Sync.CollectionKeyManager INFO Clearing collection keys... 1419920339673 Sync.Tracker.Clients DEBUG client.name preference changed 1419920339685 Sync.BrowserIDManager INFO Username changed. Removing stored credentials. 1419920339688 Sync.Service DEBUG User-Agent: Firefox/34.0.5 FxSync/1.36.0.20141126041045. 1419920339688 Sync.Service INFO Starting sync at 2014-12-30 00:18:59 1419920339688 Sync.Service DEBUG In sync: should login. 1419920339689 Sync.Status DEBUG Status.login: error.login.reason.no_recoverykey => error.login.reason.no_username 1419920339689 Sync.Status DEBUG Status.service: success.status_ok => service.client_not_configured 1419920339689 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username 1419920339689 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1419920339690 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.

I just got a new laptop running Windows 8.1 and tried to sync my desktop with my laptop. However, after entering my information into the new sync, nothing has happened. I get a notification that syncing will begin momentarily, but nothing seems to come up. Upon reviewing previous questions about this issue, I've included my logs if this will help. 1419919871810 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1419919872802 Sync.Tracker.Addons DEBUG Saving changed IDs to addons 1419920338893 FirefoxAccounts DEBUG Notifying observers of fxaccounts:onlogout 1419920338894 Sync.BrowserIDManager DEBUG observed fxaccounts:onlogout 1419920338894 Sync.AddonsReconciler DEBUG Removing change listener. 1419920338894 Sync.AddonsReconciler DEBUG Stopping listening and removing AddonManager listeners. 1419920338897 Sync.Status INFO Resetting Status. 1419920338897 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1419920338899 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1419920339524 Sync.Resource DEBUG mesg: DELETE success 200 https://sync-187-us-west-2.sync.services.mozilla.com/1.5/17287982/storage/clients/MIPjM7ltEKhI 1419920339525 Sync.Resource DEBUG DELETE success 200 https://sync-187-us-west-2.sync.services.mozilla.com/1.5/17287982/storage/clients/MIPjM7ltEKhI 1419920339526 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1419920339661 Sync.Resource DEBUG mesg: DELETE fail 404 https://sync-187-us-west-2.sync.services.mozilla.com/1.5/17287982/storage/tabs/MIPjM7ltEKhI 1419920339661 Sync.Resource DEBUG DELETE fail 404 https://sync-187-us-west-2.sync.services.mozilla.com/1.5/17287982/storage/tabs/MIPjM7ltEKhI 1419920339661 Sync.Service DEBUG Finished deleting client data. 1419920339661 Sync.Service INFO Service.startOver dropping sync key and logging out. 1419920339661 Sync.Status DEBUG Status.login: success.login => error.login.reason.no_recoverykey 1419920339661 Sync.Status DEBUG Status.service: success.status_ok => service.client_not_configured 1419920339661 Sync.Service INFO Logging out 1419920339663 Sync.Status DEBUG Status.service: service.client_not_configured => success.status_ok 1419920339664 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1419920339665 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1419920339666 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1419920339666 Sync.Service INFO Service reset. 1419920339667 Sync.Engine.Clients DEBUG Resetting clients last sync time 1419920339667 Sync.Engine.Bookmarks DEBUG Resetting bookmarks last sync time 1419920339668 Sync.Engine.Forms DEBUG Resetting forms last sync time 1419920339668 Sync.Engine.History DEBUG Resetting history last sync time 1419920339669 Sync.Engine.Passwords DEBUG Resetting passwords last sync time 1419920339670 Sync.Engine.Prefs DEBUG Resetting prefs last sync time 1419920339670 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1419920339671 Sync.Engine.Addons DEBUG Resetting addons last sync time 1419920339671 Sync.CollectionKeyManager INFO Clearing collection keys... 1419920339673 Sync.Tracker.Clients DEBUG client.name preference changed 1419920339685 Sync.BrowserIDManager INFO Username changed. Removing stored credentials. 1419920339688 Sync.Service DEBUG User-Agent: Firefox/34.0.5 FxSync/1.36.0.20141126041045. 1419920339688 Sync.Service INFO Starting sync at 2014-12-30 00:18:59 1419920339688 Sync.Service DEBUG In sync: should login. 1419920339689 Sync.Status DEBUG Status.login: error.login.reason.no_recoverykey => error.login.reason.no_username 1419920339689 Sync.Status DEBUG Status.service: success.status_ok => service.client_not_configured 1419920339689 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username 1419920339689 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1419920339690 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Try to disconnect from Sync and reconnect to the Firefox account. You can verify that the signedInUser.json file in the profile folder is removed and otherwise remove this file yourself. You can remove the weave folder as well. You can use this button to go to the currently used Firefox profile folder:

You can also try to delete the Firefox account and create it again.

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.