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javascript error for instagram videos only in firefox

  • 3 cavab
  • 1 has this problem
  • 2 views
  • Last reply by guigs

JimDirt
JimDirt
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I still have no luck with anyone having a solution to this issue , which started with Firefox 35.1 and today Firefox did a 36.0 update and the issue is still not fixed

Issue , i try to watch videos from Instagram on a motorcycle forum , and on riders own pages and they wont play weather i click on the link to Instagram itself where the video is , or if its embedded into the forum topic (i do not , nor have i ever had a Instagram account , but was always able to view the videos until the 35.01 update) and the video shows up , but when you click on the arrow in the middle of the video to play it , the video just sits there and does nothing , in the lower corner of the web page , right above my taskbar , i see " javascript;" , so i am guessing its some javascript issue , but Oracal does not show any issues , and it only happens in Firefox , Google Chrome plays the same video fine , this is a example of the videos i am trying to watch but wont play

https://instagram.com/p/zVwLoxI2wQ/?modal=true&utm_source=partner&utm_medium=embed&utm_campaign=video

https://instagram.com/p/zBkQs1BPYf/?modal=true&utm_source=partner&utm_medium=embed&utm_campaign=video

I have tried fixes that have been suggested (this is another post i made but help has been limited) https://support.mozilla.org/en-US/questions/1046495 , but they do nothing (resetting firefox , disabling add-ons , all the normal "try this" solutions do nothing) , any actual solutions to this issue ?? , i would really like to be able to watch these types of videos again , i don't understand why this is even a issue , it worked before 35.01 and since it has not , so the issue IS with Firefox , it needs to be addressed , Thanks .... Jim

I still have no luck with anyone having a solution to this issue , which started with Firefox 35.1 and today Firefox did a 36.0 update and the issue is still not fixed Issue , i try to watch videos from Instagram on a motorcycle forum , and on riders own pages and they wont play weather i click on the link to Instagram itself where the video is , or if its embedded into the forum topic (i do not , nor have i ever had a Instagram account , but was always able to view the videos until the 35.01 update) and the video shows up , but when you click on the arrow in the middle of the video to play it , the video just sits there and does nothing , in the lower corner of the web page , right above my taskbar , i see " javascript;" , so i am guessing its some javascript issue , but Oracal does not show any issues , and it only happens in Firefox , Google Chrome plays the same video fine , this is a example of the videos i am trying to watch but wont play https://instagram.com/p/zVwLoxI2wQ/?modal=true&utm_source=partner&utm_medium=embed&utm_campaign=video https://instagram.com/p/zBkQs1BPYf/?modal=true&utm_source=partner&utm_medium=embed&utm_campaign=video I have tried fixes that have been suggested (this is another post i made but help has been limited) https://support.mozilla.org/en-US/questions/1046495 , but they do nothing (resetting firefox , disabling add-ons , all the normal "try this" solutions do nothing) , any actual solutions to this issue ?? , i would really like to be able to watch these types of videos again , i don't understand why this is even a issue , it worked before 35.01 and since it has not , so the issue IS with Firefox , it needs to be addressed , Thanks .... Jim

Modified by JimDirt

All Replies (3)

guigs
guigs
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I understand that this is frustrating. Please make sure that all of the extensions and plugins are up to date.

The embedded video player is the Javascript player. Please make sure that this is enabled for the page. Right click on the page and click on Page Info. It will be under the permissions tab.

Any other errors that are seen in the Web Developer tools may be need for further investigation.

JimDirt
JimDirt Question owner
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I right clicked and everything was set to "Use Default" , there were 2 Java entries , one said "Java" , the other said "Java --- Vulnerable Plugin" , both were set at "Use Default" , i set them both to "Allow" , and it did not change anything , i refreshed the page (the first video link in my post) , and it still would not play and showed "javascript" in the lower corner of the page , so i am still unable to watch them

What do you want me to look at , or post here , from the Web Developer Tools ??

Modified by JimDirt

guigs
guigs
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There might not be a need for two Java plugins, in order to remove the vulnerable one:

  1. Open in a url bar about:plugins
  2. Next to the Java plugin marked vulnerable click "Remove"
  3. Restart Firefox

Javascript is a bit different from Java.

The web console is a web developer tool used to look at what makes the webpage. Since the video is not playing, something is blocking it. It can be permissions, an extension, hardware acceleration etc. Usually an error message in the console can give a clue. It is located in Tools > Web Developer > Web Console