Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

As i would type in the search bar on Amazon.com, it used to suggest possible items below for me to select. That feature has stopped working only on Amazon. Why?

  • 3 cavab
  • 1 has this problem
  • 22 views
  • Last reply by FredMcD

more options

The search bar on Amazon.com has stopped suggesting items or autocompleting what it thinks I want to search for. I don't know how this happened but I want it to work again. It was very helpful for searching on Amazon.com. It is only not working for Amazon. This autocomplete option still works on Google and Yahoo, just not Amazon. How do I make it work again?

The search bar on Amazon.com has stopped suggesting items or autocompleting what it thinks I want to search for. I don't know how this happened but I want it to work again. It was very helpful for searching on Amazon.com. It is only not working for Amazon. This autocomplete option still works on Google and Yahoo, just not Amazon. How do I make it work again?

Chosen solution

I removed and reinstalled Flash player and cleared all cookies and cache as you explained and it solved my problem. I didn't have to use Firefox in safe mode! I appreciate your help. Thank you so much!

Read this answer in context 👍 0

All Replies (3)

more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 17.0 r0 Shockwave Flash 11.8 r800

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 17.0.0.134
https://www.adobe.com/products/flashplayer/distribution3.html


After the above, if the issue is still there;

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

more options

Seçilmiş Həll

I removed and reinstalled Flash player and cleared all cookies and cache as you explained and it solved my problem. I didn't have to use Firefox in safe mode! I appreciate your help. Thank you so much!

more options

Glad to help.